Vice President of Claims Recovery and Subrogation

Job Type: Full-Time, W-2 Employee
Workplace Type: Remote, but must live in US
Compensation: $110,000 annually, plus performance-based bonus potential and eligibility for the company's profit-sharing program

Benefits: Eligible for 401(k) retirement plan with company matching contributions, paid holidays, and paid time off

COMPANY OVERVIEW

Phoenix Loss Control (PLC) is a US-based business services provider in the cable, telecom, and utilities sector. PLC's core service is outside plant damage investigation, recovery, and prevention. Across the US and parts of Canada, we help our clients recover the costs of third-party damage to their infrastructure, such as underground fiber optic or gas lines. Our team consists of over 140 employees and independent contractors, servicing some of the largest cable and telecoms operators (e.g., Comcast, Spectrum, AT&T, and Google). PLC is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth.

POSITION SUMMARY

The Vice President of Recoveries provides strategic leadership and operational oversight of Phoenix Loss Control's subrogation and recovery operations for telecommunications and utility infrastructure damage claims, with a focus on maximizing financial recoveries from liable parties. This role is responsible for developing recovery strategies, driving departmental performance, strengthening client relationships, and ensuring operational efficiency and compliance.

Key Responsibilities

Strategic Leadership

• Develop and execute comprehensive recovery strategies to maximize financial outcomes, improve operational efficiency, and support organizational growth.
• Establish departmental objectives, performance benchmarks, and strategic initiatives aligned with company priorities.

Operational Management

• Oversee departmental recovery operations, ensuring efficient claims evaluation, negotiation, settlement, and collection processes while maintaining quality and productivity standards.
• Establish disciplined claim assignment, prioritization, follow-up, and escalation practices. Ensure open claims have documented next steps and appropriate activity, with regular reviews of aged, disputed, and high-value claims.
• Oversee settlement recommendations, claim closures, and referrals to legal partners within established approval limits and client requirements. Evaluate the economics of further recovery action and monitor referred claims through resolution.

Team Leadership and Development

• Lead, mentor, and develop a high-performing team of recovery personnel and team leaders, establishing clear performance expectations, accountability, and professional development opportunities.
• Foster a culture of accountability, collaboration, and continuous improvement within the recoveries department.
• Own workforce planning, hiring, onboarding, workload allocation, and performance management for the recoveries team, in coordination with HR and within approved budgets. Develop team leaders and address sustained performance issues promptly.

Performance Monitoring and Reporting

• Establish, monitor, and evaluate KPIs to measure recovery performance, operational efficiency, and financial results.
• Present departmental performance, financial results, emerging risks, and strategic recommendations to executive leadership.
• Own departmental recovery results against agreed targets, including dollars recovered, recovery rates by claim count and value, claim aging, time to resolution, and team productivity. Identify performance gaps and implement corrective action plans.

Client and Stakeholder Engagement

• Develop and maintain strategic relationships with clients, insurance carriers, legal partners, and other key stakeholders to support successful recovery outcomes and long-term business partnerships.
• Partner with Investigations, Invoicing, Client Intake, and Finance to resolve documentation gaps, improve claim quality, and address recurring barriers to recovery. Ensure accurate, timely claim records and reporting in the claims management system.

Risk Management and Compliance

• Identify and mitigate risks associated with recovery operations.
• Ensure adherence to regulatory requirements, company policies, and industry standards.

Budget and Resource Management

• Drive departmental financial performance by maximizing client recoveries and associated PLC fee revenue, managing departmental expenses, forecasting results, and allocating resources effectively.
• Develop and manage departmental budgets to support operational objectives and financial targets.

Continuous Improvement

• Champion continuous improvement initiatives, including process optimization, automation, and technology-driven solutions, to enhance operational efficiency and maximize recovery outcomes.

Education and Experience

• Bachelor's degree in Business Administration, Finance, Law, or an equivalent combination of education and professional experience; MBA or advanced degree preferred
• Minimum of 10 years of progressive experience in subrogation, recovery operations, claims management, insurance, or a related field, including at least 5 years in a senior leadership capacity

Skills and Competencies

• Deep understanding of subrogation, recovery strategies, applicable legal principles, and insurance industry practices
• Demonstrated success in developing and executing departmental strategies that drive operational excellence, maximize recovery outcomes, and achieve measurable financial targets
• Strong leadership and decision-making skills, with the ability to influence and motivate teams
• Excellent negotiation, communication, and interpersonal skills
• Strong financial acumen, including budgeting, forecasting, and performance analysis
• Ability to establish and maintain relationships with executive stakeholders and key clients
• Experience leading organizational change, process improvements, and technology initiatives
• Strong analytical skills with the ability to translate performance data into actionable business strategies
• Proficiency in recovery management platforms, reporting and analytics tools, and financial performance management
• Experience with telecommunications or utility infrastructure damage recovery is preferred

Travel Requirements

• Occasional travel may be required, estimated at up to 5%

Application Deadline: Monday, November 30th