Department
Information Technology Services (ITS)
Works with the IT Support Services Manager and IT team to support the technical needs of the College of Social Work students, faculty, and staff.
Responsibilities
Provides quality, effective, reliable, and responsive ITS service support to FSU Students, Faculty, and Staff regarding their computing needs. Performs routine tasks in high-level and secure systems. Configures, maintains, troubleshoots, or modifies computers, software, hardware, multimedia equipment, and related devices. Initiates routine diagnostics to determine the cause of equipment or software failure and follows standard procedures for problem resolution. Installs and customizes application software.
Performs other duties as assigned. A State vehicle, golf cart, or utility vehicle will be used to reach site premises. A valid driver's license will be needed in order to operate the vehicle.
Qualifications
Preferred Qualifications
Helpful
Who is an ideal candidate for this position?
Someone who has good people skills, learns quickly, has some help desk experience, good problem-solving skills, and a positive attitude.
What is a typical day like in this position?
In this fast-paced and rewarding environment, you might arrive in the morning to an employee who is able to work on their laptop but their docking station and monitors are reportedly not working, a senior-level director meeting in a conference room where the audio is not working, and a department head who has reported that their laptop may have been hacked and will need a laptop in the afternoon for a meeting with a donor. It will be your responsibility to work with teammates to identify what you should handle, identify potential solutions, and stay in communication with the affected users and the IT team.
The afternoon might bring an employee who says they need their laptop reimaged because it's bluescreening. Diagnostics would need to be performed to determine whether it is a hardware issue or possible file corruption. A new computer needs to be reimaged and deployed for a new employee starting in a few days and a pallet of monitors that were dropped off at the wrong location that need to be picked up with the state car. The ability to prioritize and switch between tasks and projects is essential in this role.
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!
Learn more about our university and campuses.
Anticipated Salary Range
$16.00 per hour, commensurate with education/experience.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations
This is an OPS/temporary job.
Based on the duties, this position may require completion of a criminal history background check .
Approximately 20 hours per week.
This position is being re-opened. Previous applicants need not apply.
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
Information Technology Services (ITS)
Works with the IT Support Services Manager and IT team to support the technical needs of the College of Social Work students, faculty, and staff.
Responsibilities
Provides quality, effective, reliable, and responsive ITS service support to FSU Students, Faculty, and Staff regarding their computing needs. Performs routine tasks in high-level and secure systems. Configures, maintains, troubleshoots, or modifies computers, software, hardware, multimedia equipment, and related devices. Initiates routine diagnostics to determine the cause of equipment or software failure and follows standard procedures for problem resolution. Installs and customizes application software.
Performs other duties as assigned. A State vehicle, golf cart, or utility vehicle will be used to reach site premises. A valid driver's license will be needed in order to operate the vehicle.
Qualifications
- High school diploma/equivalent and one year of experience.
- Valid Florida or Georgia Driver's License, or the ability to obtain prior to hire.
Preferred Qualifications
- At least one year of customer service experience
- Excellent customer service and interpersonal skills
- Ability to read and follow directions
- Ability to communicate effectively verbally and in writing
- Self-motivated with a strong work ethic
- Ability to communicate technical information to non-technical users
- Basic understanding of computer hardware and software
- Experience using the Microsoft Office Suite
- Experience with Microsoft Windows and MacOS
Helpful
Who is an ideal candidate for this position?
Someone who has good people skills, learns quickly, has some help desk experience, good problem-solving skills, and a positive attitude.
What is a typical day like in this position?
In this fast-paced and rewarding environment, you might arrive in the morning to an employee who is able to work on their laptop but their docking station and monitors are reportedly not working, a senior-level director meeting in a conference room where the audio is not working, and a department head who has reported that their laptop may have been hacked and will need a laptop in the afternoon for a meeting with a donor. It will be your responsibility to work with teammates to identify what you should handle, identify potential solutions, and stay in communication with the affected users and the IT team.
The afternoon might bring an employee who says they need their laptop reimaged because it's bluescreening. Diagnostics would need to be performed to determine whether it is a hardware issue or possible file corruption. A new computer needs to be reimaged and deployed for a new employee starting in a few days and a pallet of monitors that were dropped off at the wrong location that need to be picked up with the state car. The ability to prioritize and switch between tasks and projects is essential in this role.
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!
Learn more about our university and campuses.
Anticipated Salary Range
$16.00 per hour, commensurate with education/experience.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations
This is an OPS/temporary job.
Based on the duties, this position may require completion of a criminal history background check .
Approximately 20 hours per week.
This position is being re-opened. Previous applicants need not apply.
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.