General Purpose of the Position:
The position is responsible for creating and maintaining training materials and documentation support for both internal staff and external stakeholders in support of Civitek products. The Technical Writer will work closely with Program/Project Managers, Systems Project Analysts, Application Trainers and other team members to produce high quality documentation for new and existing technology products. Position will assume responsibility for assigned tasks relating to the production of documentation and media materials for all technology products.
Essential Duties and Responsibilities:
Knowledge, Skills and Abilities Required:
Computer Equipment and Software Requirements:
The position requires the ability to work with a personal computer and peripheral equipment utilizing Windows platforms. The ability to comfortably use Microsoft applications including Word, Excel and Power Point is required.
Additional experience with multimedia applications such as (but not limited to) InDesign, PhotoShop, Illustrator, and other related software beneficial.
Knowledge of RoboHelp is preferred.
Education and Experience Required:
Associate's degree in journalism, English, Communications, Computer Science, Information Technology, or a related field.
Knowledge of or hands-on experience in IT or Computer Science is required.
A minimum of two (2) years of relevant professional experience in technical writing or a related field.
An equivalent combination of education and experience may be considered in lieu of formal education.
The position is responsible for creating and maintaining training materials and documentation support for both internal staff and external stakeholders in support of Civitek products. The Technical Writer will work closely with Program/Project Managers, Systems Project Analysts, Application Trainers and other team members to produce high quality documentation for new and existing technology products. Position will assume responsibility for assigned tasks relating to the production of documentation and media materials for all technology products.
Essential Duties and Responsibilities:
- Documentation Development
- Create and maintain technical documentation such as:
- User manuals
- Application release notes
- New functionality "how-to" guides
- End-user training materials
- Printable documents, advisories, and technical bulletins
- Electronic newsletters and program release documents
- Write clear, concise user interface (UI) text and online interactive help content.
- Develop tutorials and instructional content to support user adoption of applications and features.
- Content Quality & Standardization
- Translate complex technical concepts into easy-to-understand content for non-technical users.
- Edit, revise, and standardize materials created by other team members.
- Ensure all documentation aligns with organizational standards, branding, and tone.
- Standardize content across platforms, applications, and media formats.
- Revise and update documentation following each application production release.
- Collaboration & Communication
- Work closely with internal teams to understand software applications and documentation needs.
- Respond to internal inquiries and requests for documentation or information.
- Maintain open, professional communication with management, team leads, coworkers, Clerks' offices, and external stakeholders.
- Information Management
- Create and manage the structure of documentation libraries and information architecture.
- Support documentation and records management in accordance with Civitek's administrative policies and ITIL framework.
- Professionalism & Compliance
- Adhere to all organizational policies, procedures, and safety regulations.
- Provide high-quality service by responding promptly and professionally to peers, customers, and stakeholders via conversations, phone, email, and written correspondence.
Knowledge, Skills and Abilities Required:
- Proven experience in technical writing for software documentation, with a strong portfolio of work.
- Exceptional written and verbal communication skills, with the ability to convey complex information clearly and concisely.
- Strong attention to detail and a commitment to producing high-quality, accurate documentation.
- Ability to quickly grasp complex technical concepts and translate them into user-friendly content, including text and visuals.
- Demonstrated initiative, strong team collaboration skills, and a positive work ethic.
- Ability to thrive in a fast-paced environment, managing multiple projects with varying tasks, deadlines, and requirements.
- Familiarity with the software development lifecycle (SDLC) and working in technical or Agile environments.
- Comfortable working independently while also contributing effectively as part of a cross-functional team.
Computer Equipment and Software Requirements:
The position requires the ability to work with a personal computer and peripheral equipment utilizing Windows platforms. The ability to comfortably use Microsoft applications including Word, Excel and Power Point is required.
Additional experience with multimedia applications such as (but not limited to) InDesign, PhotoShop, Illustrator, and other related software beneficial.
Knowledge of RoboHelp is preferred.
Education and Experience Required:
Associate's degree in journalism, English, Communications, Computer Science, Information Technology, or a related field.
Knowledge of or hands-on experience in IT or Computer Science is required.
A minimum of two (2) years of relevant professional experience in technical writing or a related field.
An equivalent combination of education and experience may be considered in lieu of formal education.