Join Community Medical Group
Community Medical Group is seeking a detail-oriented, organized, and patient-focused Referral Coordinator to join our team.
As a Referral Coordinator, you will play a vital role in ensuring patients receive timely access to specialty care and healthcare services. This position serves as a key liaison between patients, providers, specialists, and healthcare facilities while coordinating referrals, authorizations, appointments, and follow-up care. The ideal candidate is highly organized, customer-service driven, and committed to delivering an exceptional patient experience.
Benefits
Eligible employees receive a comprehensive benefits package that includes:
• 17 days of paid time off
• 11 paid holidays and one floating holiday
• Medical, dental, and vision coverage through UnitedHealthcare
• 401(k) retirement plan with company match
• Company-paid life insurance
• Opportunities for professional growth
Key Responsibilities
• Coordinate and process patient referrals for specialty services in a timely and accurate manner
• Verify and maintain accurate patient demographic, registration, and insurance information
• Serve as a liaison between Community Medical Group, specialists, healthcare facilities, and patients
• Perform eligibility and benefits verification as needed
• Obtain and process required referrals and authorizations, including Medical Director approvals when applicable
• Coordinate appointments, authorizations, procedures, and testing across multiple healthcare providers and locations
• Schedule appointments and arrange transportation services when necessary
• Communicate scheduling details and referral information to patients in a timely manner
• Follow up with patients to ensure completion of referrals and specialty appointments
• Coordinate pre-admission testing requirements with patients and clinical staff
• Enter referrals, authorizations, hospital services, and specialty care requests into the appropriate systems
• Monitor outstanding referral reports and follow up to obtain missing documentation and results
• Complete all referral-related administrative functions accurately and efficiently
• Maintain strict compliance with HIPAA regulations and patient confidentiality requirements
• Perform duties in an honest, ethical, and professional manner
• Perform additional duties as assigned
Qualifications
• High school diploma or equivalent required
• Previous experience in a clinical or healthcare setting preferred
• Experience with Microsoft Office applications required
• Medical Assistant training or certification preferred
• Knowledge of Electronic Health Records (EHR) preferred
• Knowledge of medical terminology, CPT, HCPCS, and ICD coding preferred
• Strong organizational skills and attention to detail
• Excellent customer service and interpersonal skills
• Strong verbal and written communication abilities
• Ability to work independently and manage multiple priorities effectively
• Strong problem-solving and critical-thinking skills
• Ability to maintain professionalism when interacting with patients, providers, and external healthcare partners
• Commitment to maintaining patient confidentiality and regulatory compliance
• Bilingual in English and Spanish or English and Creole preferred
Join Our Team
Join a team dedicated to providing compassionate, accessible healthcare and improving the lives of the communities we serve. At Community Medical Group, you'll play an important role in helping patients navigate their healthcare journey while working alongside a team committed to excellence, collaboration, and outstanding patient care.
Community Medical Group is seeking a detail-oriented, organized, and patient-focused Referral Coordinator to join our team.
As a Referral Coordinator, you will play a vital role in ensuring patients receive timely access to specialty care and healthcare services. This position serves as a key liaison between patients, providers, specialists, and healthcare facilities while coordinating referrals, authorizations, appointments, and follow-up care. The ideal candidate is highly organized, customer-service driven, and committed to delivering an exceptional patient experience.
Benefits
Eligible employees receive a comprehensive benefits package that includes:
• 17 days of paid time off
• 11 paid holidays and one floating holiday
• Medical, dental, and vision coverage through UnitedHealthcare
• 401(k) retirement plan with company match
• Company-paid life insurance
• Opportunities for professional growth
Key Responsibilities
• Coordinate and process patient referrals for specialty services in a timely and accurate manner
• Verify and maintain accurate patient demographic, registration, and insurance information
• Serve as a liaison between Community Medical Group, specialists, healthcare facilities, and patients
• Perform eligibility and benefits verification as needed
• Obtain and process required referrals and authorizations, including Medical Director approvals when applicable
• Coordinate appointments, authorizations, procedures, and testing across multiple healthcare providers and locations
• Schedule appointments and arrange transportation services when necessary
• Communicate scheduling details and referral information to patients in a timely manner
• Follow up with patients to ensure completion of referrals and specialty appointments
• Coordinate pre-admission testing requirements with patients and clinical staff
• Enter referrals, authorizations, hospital services, and specialty care requests into the appropriate systems
• Monitor outstanding referral reports and follow up to obtain missing documentation and results
• Complete all referral-related administrative functions accurately and efficiently
• Maintain strict compliance with HIPAA regulations and patient confidentiality requirements
• Perform duties in an honest, ethical, and professional manner
• Perform additional duties as assigned
Qualifications
• High school diploma or equivalent required
• Previous experience in a clinical or healthcare setting preferred
• Experience with Microsoft Office applications required
• Medical Assistant training or certification preferred
• Knowledge of Electronic Health Records (EHR) preferred
• Knowledge of medical terminology, CPT, HCPCS, and ICD coding preferred
• Strong organizational skills and attention to detail
• Excellent customer service and interpersonal skills
• Strong verbal and written communication abilities
• Ability to work independently and manage multiple priorities effectively
• Strong problem-solving and critical-thinking skills
• Ability to maintain professionalism when interacting with patients, providers, and external healthcare partners
• Commitment to maintaining patient confidentiality and regulatory compliance
• Bilingual in English and Spanish or English and Creole preferred
Join Our Team
Join a team dedicated to providing compassionate, accessible healthcare and improving the lives of the communities we serve. At Community Medical Group, you'll play an important role in helping patients navigate their healthcare journey while working alongside a team committed to excellence, collaboration, and outstanding patient care.