Information Technology_USA - USA_Support Executive

**Please strictly adhere to the following resume naming convention:

ALL CAPS, NO SPACES BETWEEN UNDERSCORES

PTN_US_GBAMSREQID_CandidateBeelineID
Example: PTN_US_9999999_SKIPJOHNSON0413

: -

MSP Owner: Michelle Lee
Location: Salt Lake City, UT/Onsite
Duration: 6 months
skill id: 10785300

Role Description

Monitor eCommerce applications and ensure high availability and performance
Handle P1/P2 incidents, perform root cause analysis (RCA), and provide quick resolution
Track and manage incidents, defects, and service requests
Provide workaround solutions and ensure permanent fixes for recurring issues

Required Skills:

Application Support & Incident Management

Experience handling P1/P2 incidents
Root cause analysis (RCA)
Incident, defect, and service request tracking and management
Ability to provide workaround solutions and implement permanent fixes

Java & Backend Development

Strong Java / J2EE fundamentals
Experience with Spring Boot / Microservices architecture

API & Integration

Experience with REST APIs
Web services debugging

Performance & Monitoring

Experience monitoring applications for availability and performance

Skills: Core Java

Experience Required[RATE REDACTED], Project Code :