2 Candidate Submittal Slots, New High Level PolicyBill Rate - MSP Owner: Rob FintonLocation: Grand Rapids, MI - Onsite 100%Duration: 6 monthsGBaMS ReqID: 10920072Competencies: 4-6+ years experienceAutomated QA - TestCompleteWe are seeking an experienced and highly analytical QA Test Lead to drive the testing strategy, execution, and quality assurance for our Warehouse Management System (WMS) implementation and continuous optimization. You will lead a team of QA engineers to validate critical WMS modules-including inventory management, receiving, order fulfillment, and shipping-ensuring maximum system reliability, performance, and seamless integration with downstream systems.Key Responsibilities:Test Strategy & Planning: Define and execute the end-to-end testing strategy (Functional, Integration, Regression, Performance, and UAT) for WMS deployments, updates, and module enhancements.Team Leadership: Lead, mentor, and task-manage a team of QA analysts and automation engineers. Coordinate test cycles across distributed teams to align with project roadmaps and deployment schedules.System Reliability & Automation: Partner with SRE Lead to improve development efficiency. Collaborate with Site Reliability Engineering (SRE) teams to define proactive alerts and monitor system stability to prevent operational downtime.Defect Management: Continue robust defect tracking processes. Triage, prioritize, and manage the resolution of complex system issues, budget inconsistencies, and architectural data blockers with cross-functional development and product teams.Progress Reporting: Compile and format structured, detailed reports on WMS system updates, bug fixes, test coverage, and module-specific improvements for project stakeholders.UAT Coordination: Partner closely with business stakeholders, warehouse operations managers, and end-users to facilitate User Acceptance Testing (UAT) and secure sign-offs for production rollouts.Required Qualifications & SkillsExperience: 4+ years of software quality assurance testing, with at least 2+ years in a QA Lead or Test Manager role.WMS Expertise: Deep functional knowledge of Tier-1 Warehouse Management Systems (experience with Manhattan WMS / Manhattan Active is highly preferred).Domain Knowledge: Strong understanding of supply chain operations, including receiving, putaway, picking, packing, shipping, and inventory control logic.Technical Proficiency:Experience with API testing (Postman, SOAPUI) and integration testing with ERPs or Material Handling Equipment (MHE).Familiarity with test automation frameworks (Selenium, Cypress, or equivalent).Strong SQL skills for backend database validation and inventory auditing.Project Management: Proven ability to work within Agile/Scrum environments using tools like Jira, Confluence, and enterprise test management platforms.Soft Skills: Exceptional problem-solving abilities, strong communication skills for drafting project documentation, and a proactive approach to risk management.Preferred QualificationsExperience leveraging AI tools to accelerate test script generation and development efficiency.Background in large-scale enterprise or retail supply chain transformations.