**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES BETWEEN UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
Example: PTN_US_9999999_SKIPJOHNSON0413
: -
MSP Owner: Michelle Lee
Location: Seattle, WA
Duration: 6 months
skill id: 10774117
Salesforce Support Lead (L2/L3)
Role Description
• Lead L2/L3 support for Salesforce including triage, fix, workaround, escalation, and communication
• Govern incident, problem, and change processes ensuring SLAs/OLAs are met
• Oversee minor enhancements (admin/config), data fixes, and non-prod refreshes
• Own release deployment coordination, sandbox strategy, and regression readiness
• Monitor platform health including limits, integrations, queues, flows, and error logs to drive proactive prevention
• Manage UAT, release notes, knowledge base, and user training
• Enforce security compliance (profiles/permission sets, audit, SoD, GDPR/SOX as applicable)
• Manage stakeholders including product owners, vendors, and cross-functional teams
Required Skills
Salesforce Support & Operations
• Experience leading L2/L3 Salesforce support (triage, fix, workaround, escalation, communication)
• Knowledge of incident, problem, and change management processes
• Understanding of SLAs/OLAs
Release & Environment Management
• Experience with release deployment coordination
• Sandbox strategy and regression readiness
• Non-production environment refreshes
Platform Monitoring & Maintenance
• Monitoring Salesforce platform health (limits, integrations, queues, flows, error logs)
• Ability to drive proactive issue prevention
• Experience with data fixes and minor enhancements (admin/config)
Testing & Documentation
• Experience managing UAT
• Creation of release notes and knowledge base documentation
• User training
Security & Compliance
• Knowledge of Salesforce security (profiles, permission sets)
• Experience with audit, SoD, GDPR/SOX compliance
Stakeholder Management
• Experience working with product owners, vendors, and cross-functional teams
• Strong communication and coordination skills
Skills: Salesforce ~ Digital : Salesforce Administration and Functional Design
Experience Required: 10 & Above, Project Code :
ALL CAPS, NO SPACES BETWEEN UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
Example: PTN_US_9999999_SKIPJOHNSON0413
: -
MSP Owner: Michelle Lee
Location: Seattle, WA
Duration: 6 months
skill id: 10774117
Salesforce Support Lead (L2/L3)
Role Description
• Lead L2/L3 support for Salesforce including triage, fix, workaround, escalation, and communication
• Govern incident, problem, and change processes ensuring SLAs/OLAs are met
• Oversee minor enhancements (admin/config), data fixes, and non-prod refreshes
• Own release deployment coordination, sandbox strategy, and regression readiness
• Monitor platform health including limits, integrations, queues, flows, and error logs to drive proactive prevention
• Manage UAT, release notes, knowledge base, and user training
• Enforce security compliance (profiles/permission sets, audit, SoD, GDPR/SOX as applicable)
• Manage stakeholders including product owners, vendors, and cross-functional teams
Required Skills
Salesforce Support & Operations
• Experience leading L2/L3 Salesforce support (triage, fix, workaround, escalation, communication)
• Knowledge of incident, problem, and change management processes
• Understanding of SLAs/OLAs
Release & Environment Management
• Experience with release deployment coordination
• Sandbox strategy and regression readiness
• Non-production environment refreshes
Platform Monitoring & Maintenance
• Monitoring Salesforce platform health (limits, integrations, queues, flows, error logs)
• Ability to drive proactive issue prevention
• Experience with data fixes and minor enhancements (admin/config)
Testing & Documentation
• Experience managing UAT
• Creation of release notes and knowledge base documentation
• User training
Security & Compliance
• Knowledge of Salesforce security (profiles, permission sets)
• Experience with audit, SoD, GDPR/SOX compliance
Stakeholder Management
• Experience working with product owners, vendors, and cross-functional teams
• Strong communication and coordination skills
Skills: Salesforce ~ Digital : Salesforce Administration and Functional Design
Experience Required: 10 & Above, Project Code :