ob Description - Pega CRM & CTI Onsite Dev Lead Resource
Position Title
on and knowledge repositories.
Required Qualifications
Technical Skills
10+ years of experience in Pega application development.
5+ years of experience in Pega Customer Service implementation.
Hands-on experience with CTI integrations and contact center technologies.
Strong knowledge of:
Pega Case Management
Data Pages
Activities
Flows and Flow Actions
Decision Rules
Integration Rules
Authentication and Security
Experience with REST and SOAP web services.
Experience with Java, SQL, and enterprise integration patterns.
Familiarity with cloud platforms (AWS, Azure, or GCP).
Pega Certifications (Preferred)
Certified Pega System Architect (CSA)
Certified Pega Senior System Architect (CSSA) - Preferred
Certified Pega Customer Service Developer - Optional
Certified Lead System Architect (CLSA) - Optional
Preferred Experience
Contact center transformation projects.
Omnichannel customer service solutions.
Customer service desktop modernization.
Telecom, Banking, Insurance, Healthcare, or Retail domain experience.
Real-time customer interaction and agent desktop integrations.
Soft Skills
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to work independently in a fast-paced environment.
Strong collaboration skills in cross-functional teams.
Mentoring and knowledge-sharing capabilities.
Key Deliverables
End-to-end Pega CRM solution development.
CTI integration implementation and support.
Production-ready code with adherence to enterprise standards.
Technical design documents and solution documentation.
Production support and performance optimization.
Nice to Have
Pega Customer Decision Hub (CDH) exposure.
AI-powered agent assist solutions.
Speech analytics and interaction analytics integrations.
Experience with DevOps, CI/CD pipelines, and automated testing frameworks.
Target Resource Profile
A highly skilled Pega professional with strong CRM and CTI integration experience who can effectively bridge customer service operations and technology teams, delivering scalable contact center solutions and superior customer experiences.
Role Descriptions: Pega developer with CTI knowledge / onsite / 10+ years exp
Essential Skills: Pega developer with CTI knowledge / onsite / 10+ years exp
Desirable Skills:
Keyword:
Skills: CTI Genesys~Digital : Pega
Experience Required: 10 & Above
Position Title
on and knowledge repositories.
Required Qualifications
Technical Skills
10+ years of experience in Pega application development.
5+ years of experience in Pega Customer Service implementation.
Hands-on experience with CTI integrations and contact center technologies.
Strong knowledge of:
Pega Case Management
Data Pages
Activities
Flows and Flow Actions
Decision Rules
Integration Rules
Authentication and Security
Experience with REST and SOAP web services.
Experience with Java, SQL, and enterprise integration patterns.
Familiarity with cloud platforms (AWS, Azure, or GCP).
Pega Certifications (Preferred)
Certified Pega System Architect (CSA)
Certified Pega Senior System Architect (CSSA) - Preferred
Certified Pega Customer Service Developer - Optional
Certified Lead System Architect (CLSA) - Optional
Preferred Experience
Contact center transformation projects.
Omnichannel customer service solutions.
Customer service desktop modernization.
Telecom, Banking, Insurance, Healthcare, or Retail domain experience.
Real-time customer interaction and agent desktop integrations.
Soft Skills
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to work independently in a fast-paced environment.
Strong collaboration skills in cross-functional teams.
Mentoring and knowledge-sharing capabilities.
Key Deliverables
End-to-end Pega CRM solution development.
CTI integration implementation and support.
Production-ready code with adherence to enterprise standards.
Technical design documents and solution documentation.
Production support and performance optimization.
Nice to Have
Pega Customer Decision Hub (CDH) exposure.
AI-powered agent assist solutions.
Speech analytics and interaction analytics integrations.
Experience with DevOps, CI/CD pipelines, and automated testing frameworks.
Target Resource Profile
A highly skilled Pega professional with strong CRM and CTI integration experience who can effectively bridge customer service operations and technology teams, delivering scalable contact center solutions and superior customer experiences.
Role Descriptions: Pega developer with CTI knowledge / onsite / 10+ years exp
Essential Skills: Pega developer with CTI knowledge / onsite / 10+ years exp
Desirable Skills:
Keyword:
Skills: CTI Genesys~Digital : Pega
Experience Required: 10 & Above