Information Technology_USA - USA_Developer
Real Soft, Inc.
Jacksonville, FL, USA
6/6/2026
Architect
Full time
**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
: -/hr
MSP Owner: Kelly Gosciminski
Location: Phoenix, AZ - onsite
Duration: 6 months
skill id: 10769813
Google CX Skills
"Candidate must have Deep knowledge of Google CX
• Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX
(Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow
orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with
Five9 and enterprise systems.
• Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run,
Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption,
multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade
customer experience platforms.
• Architect, implement, and optimize Five9 CCaaS solutions, including ACD, skills-based routing,
dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and
compliant contact center operations.
• Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including
CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and
transition from legacy contact center platforms to Five9.
• Experience with Agile development, Continuous Integration, and Continuous Delivery, including
working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.
• Experience with automated release management using GitHub Actions.
• Experience in Architecture design and modeling should possess strong skills in designing and
modeling complex systems and architecture.
• Good understanding of data structures, algorithms, and design patterns
• Great written communication and documentation abilities • Strong understanding of cloud security architecture and Encryption and OAuth. • Looks proactively beyond the obvious for continuous improvement opportunities. • Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential. • Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike"
"Exceptional communication and stakeholder management skills, with the ability to collaborate
with cross-functional teams, including developers, business analysts, and quality assurance
professionals, to drive project success."
Contact center as a Service, CCaaS, Google CCAI, Five 9
Role Descriptions: Candidate must have Deep knowledge of Google CXDesign and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX)| including conversational IVR design| NLUNLP modeling| intent and flow orchestration| webhook integrations| speech-to-texttext-to-speech| and seamless integration with Five9 and enterprise systems. Architect secure| resilient cloud infrastructure on GCP using services such as GKE| Cloud Run| Cloud Functions| PubSub| Apigee| and BigQuery| implementing IAM| VPC design| encryption| multi-region high availability| and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms. Architect| implement| and optimize Five9 CCaaS solutions| including ACD| skills-based routing| dialer| omnichannel capabilities| and campaign management| ensuring scalable| secure| and compliant contact center operations. Lead integrations and migrations leveraging Five9 APIs and telephony capabilities| including CRMCTI integrations| webhooks| SIPWebRTC| security configuration (RBAC| PCIHIPAA)| and transition from legacy contact center platforms to Five9. Experience with Agile development| Continuous Integration| and Continuous Delivery| including working knowledge of various tools in the CICD pipeline. DevOps and Observability. Experience with automated release management using GitHub Actions. Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architecture. Good understanding of data structures| algorithms| and design patterns Great written communication and documentation abilities Strong understanding of cloud security architecture and Encryption and OAuth. Looks proactively beyond the obvious for continuous improvement opportunities. Leadership and communication lead teams and collaborate with stakeholders| so strong leadership and communication skills are essential. Excellent communication skills| with the ability to influence at all levels across functions| from both technical and non-technical perspectives alikeRoles ResponsibilitiesExceptional communication and stakeholder management skills| with the ability to collaborate with cross-functional teams| including developers| business analysts| and quality assurance professionals| to drive project success.
Essential Skills: Candidate must have Deep knowledge of Google CXDesign and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX)| including conversational IVR design| NLUNLP modeling| intent and flow orchestration| webhook integrations| speech-to-texttext-to-speech| and seamless integration with Five9 and enterprise systems. Architect secure| resilient cloud infrastructure on GCP using services such as GKE| Cloud Run| Cloud Functions| PubSub| Apigee| and BigQuery| implementing IAM| VPC design| encryption| multi-region high availability| and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms. Architect| implement| and optimize Five9 CCaaS solutions| including ACD| skills-based routing| dialer| omnichannel capabilities| and campaign management| ensuring scalable| secure| and compliant contact center operations. Lead integrations and migrations leveraging Five9 APIs and telephony capabilities| including CRMCTI integrations| webhooks| SIPWebRTC| security configuration (RBAC| PCIHIPAA)| and transition from legacy contact center platforms to Five9. Experience with Agile development| Continuous Integration| and Continuous Delivery| including working knowledge of various tools in the CICD pipeline. DevOps and Observability. Experience with automated release management using GitHub Actions. Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architecture. Good understanding of data structures| algorithms| and design patterns Great written communication and documentation ab, Project Code :
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
: -/hr
MSP Owner: Kelly Gosciminski
Location: Phoenix, AZ - onsite
Duration: 6 months
skill id: 10769813
Google CX Skills
"Candidate must have Deep knowledge of Google CX
• Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX
(Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow
orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with
Five9 and enterprise systems.
• Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run,
Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption,
multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade
customer experience platforms.
• Architect, implement, and optimize Five9 CCaaS solutions, including ACD, skills-based routing,
dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and
compliant contact center operations.
• Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including
CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and
transition from legacy contact center platforms to Five9.
• Experience with Agile development, Continuous Integration, and Continuous Delivery, including
working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.
• Experience with automated release management using GitHub Actions.
• Experience in Architecture design and modeling should possess strong skills in designing and
modeling complex systems and architecture.
• Good understanding of data structures, algorithms, and design patterns
• Great written communication and documentation abilities • Strong understanding of cloud security architecture and Encryption and OAuth. • Looks proactively beyond the obvious for continuous improvement opportunities. • Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential. • Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike"
"Exceptional communication and stakeholder management skills, with the ability to collaborate
with cross-functional teams, including developers, business analysts, and quality assurance
professionals, to drive project success."
Contact center as a Service, CCaaS, Google CCAI, Five 9
Role Descriptions: Candidate must have Deep knowledge of Google CXDesign and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX)| including conversational IVR design| NLUNLP modeling| intent and flow orchestration| webhook integrations| speech-to-texttext-to-speech| and seamless integration with Five9 and enterprise systems. Architect secure| resilient cloud infrastructure on GCP using services such as GKE| Cloud Run| Cloud Functions| PubSub| Apigee| and BigQuery| implementing IAM| VPC design| encryption| multi-region high availability| and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms. Architect| implement| and optimize Five9 CCaaS solutions| including ACD| skills-based routing| dialer| omnichannel capabilities| and campaign management| ensuring scalable| secure| and compliant contact center operations. Lead integrations and migrations leveraging Five9 APIs and telephony capabilities| including CRMCTI integrations| webhooks| SIPWebRTC| security configuration (RBAC| PCIHIPAA)| and transition from legacy contact center platforms to Five9. Experience with Agile development| Continuous Integration| and Continuous Delivery| including working knowledge of various tools in the CICD pipeline. DevOps and Observability. Experience with automated release management using GitHub Actions. Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architecture. Good understanding of data structures| algorithms| and design patterns Great written communication and documentation abilities Strong understanding of cloud security architecture and Encryption and OAuth. Looks proactively beyond the obvious for continuous improvement opportunities. Leadership and communication lead teams and collaborate with stakeholders| so strong leadership and communication skills are essential. Excellent communication skills| with the ability to influence at all levels across functions| from both technical and non-technical perspectives alikeRoles ResponsibilitiesExceptional communication and stakeholder management skills| with the ability to collaborate with cross-functional teams| including developers| business analysts| and quality assurance professionals| to drive project success.
Essential Skills: Candidate must have Deep knowledge of Google CXDesign and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX)| including conversational IVR design| NLUNLP modeling| intent and flow orchestration| webhook integrations| speech-to-texttext-to-speech| and seamless integration with Five9 and enterprise systems. Architect secure| resilient cloud infrastructure on GCP using services such as GKE| Cloud Run| Cloud Functions| PubSub| Apigee| and BigQuery| implementing IAM| VPC design| encryption| multi-region high availability| and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms. Architect| implement| and optimize Five9 CCaaS solutions| including ACD| skills-based routing| dialer| omnichannel capabilities| and campaign management| ensuring scalable| secure| and compliant contact center operations. Lead integrations and migrations leveraging Five9 APIs and telephony capabilities| including CRMCTI integrations| webhooks| SIPWebRTC| security configuration (RBAC| PCIHIPAA)| and transition from legacy contact center platforms to Five9. Experience with Agile development| Continuous Integration| and Continuous Delivery| including working knowledge of various tools in the CICD pipeline. DevOps and Observability. Experience with automated release management using GitHub Actions. Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architecture. Good understanding of data structures| algorithms| and design patterns Great written communication and documentation ab, Project Code :