Information Technology_USA - USA_Analyst
Real Soft, Inc.
Jacksonville, FL, USA
5/20/2026
Bank Teller
Full time
: MAX CONFIRMED to
Location: ONSITE- Charlotte, NC
Duration: 6 months
Role:Functional Consultant (Disputes)
Descriptions:
"• 5+ years of experience in payments disputes & chargebacks across products like ATM, debit/credit cards, ACH, and P2P (Zelle)
• Strong working knowledge of network rules & regulations (e.g., Visa, Mastercard, NACHA) and Reg E, Reg Z, etc.
• Expertise in end-to-end dispute process lifecycle: intake, investigation, provisional credit, representment, arbitration and recovery
• Operational experience handling fraud vs non-fraud disputes, including unauthorized transactions, ATM cash claims, merchant disputes, and ACH returns
• Proficiency in Zelle disputes handling, including scam vs unauthorized classification, liability assessment, and bank-to-bank coordination
• Ability to analyze dispute trends, root causes, and leakage points; drive actionable insights for fraud prevention and operational improvement
• Experience working with card networks, sponsor banks, and third-party processors; familiarity with tools like TSYS, FIS, or Fiserv preferred
• Strong understanding of regulatory timelines and customer communication standards for dispute resolution"
Skills: Banking Card Operations
Experience Required: 5+, Project Code :
Location: ONSITE- Charlotte, NC
Duration: 6 months
Role:Functional Consultant (Disputes)
Descriptions:
"• 5+ years of experience in payments disputes & chargebacks across products like ATM, debit/credit cards, ACH, and P2P (Zelle)
• Strong working knowledge of network rules & regulations (e.g., Visa, Mastercard, NACHA) and Reg E, Reg Z, etc.
• Expertise in end-to-end dispute process lifecycle: intake, investigation, provisional credit, representment, arbitration and recovery
• Operational experience handling fraud vs non-fraud disputes, including unauthorized transactions, ATM cash claims, merchant disputes, and ACH returns
• Proficiency in Zelle disputes handling, including scam vs unauthorized classification, liability assessment, and bank-to-bank coordination
• Ability to analyze dispute trends, root causes, and leakage points; drive actionable insights for fraud prevention and operational improvement
• Experience working with card networks, sponsor banks, and third-party processors; familiarity with tools like TSYS, FIS, or Fiserv preferred
• Strong understanding of regulatory timelines and customer communication standards for dispute resolution"
Skills: Banking Card Operations
Experience Required: 5+, Project Code :