Housekeeping Office Coordinator

JOB PURPOSE: To assist in the coordination of Housekeeping assignments to

associates.

ESSENTIAL JOB FUNCTIONS:

• Open Housekeeping department.

• Respond to all phone calls/requests from guests and other departments.

• Ensure VIP rooms / suites are expedited

• Monitor computer system, PMS, stats., synergy prompt response calls.

• Monitor office supply inventory and report any deficiencies to Housekeeping Managers.

• Maintain clear and efficient communication with all departments throughout the hotel.

• Maintain cleanliness and organization in the department.

• Dispatch specific requests to all staff members.

• Oversee hourly housekeeping reports.

• Ensure all duties are assigned and recorded.

• Maintain all inventories and report any deficiencies to the appropriate departments.

• Log and calculate outside labor hours to assist Housekeeping Management with accurate billing.

• Prepare paperwork for next day opening and verify schedules.

• Performs other duties as assigned by the housekeeping leadership team.

• Inventory Supplies

• Track Care Rooms

• Knowledge of hotel, facilities and events.

• To ensure that hotel, guest and associates are maintained in a safe and secure environment.

• Duties, responsibilities and work locations may change or be assigned at any time based on business needs.

QUALIFICATIONS:

• Able to work well with all departments including management.

• Able to work in a high paced environment and keep your composure.

• Must have good communication skills and communicate with all shifts and departments.

• Maintain a professional business appearance, attitude, and performance.

• Must be able to work a variety of shifts, including weekends and holidays.

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.

TOOLS & EQUIPMENT:

• Desktop computer (Opera, Alice, Synergy, PMS, SALTO key system, Microsoft Office, Kronos, Birchstreet), printer, telephone, copier, fax machine, push to talk radio dispatch.