Fraud Analyst
Reports to: Information Security Manager
FLSA Status: Non-Exempt | Supervisory Role: No
About the Fraud Analyst Role
The Fraud Analyst role is responsible for taking calls from branches and other internal departments and collecting, reviewing, responding, and analyzing data and/or documentation and to ensure compliance with policies, procedures, and/or regulatory and risk requirements as it relates to fraud.
What You'll Do
- Reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner.
- Application of various methods, procedures, and knowledge of the business unit's product(s) and system application(s)
- Performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.
- Participate in projects requiring coordination with other departments
- Develop fraud models, strategies and controls to mitigate fraud loss while balancing customer experience, operational and product P&L impacts.
- Reporting on overall Fraud losses and trends in addition to monitoring strategy performance
- Drive reductions in fraud losses through effective rule and model management, analytics and partnership with internal departments and vendors.
- Provide support for review, research and reporting of fraud alerts from various sources (online banking, ach, wire, card, etc.)
This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.
Qualifications
Education & Experience
- High School Diploma or equivalent
- An Associate's in Cybersecurity, Information Technology, Computer Science, or a related field.
- Proven prior work experience in the field and/or A Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field
Required Skills
- Strong understanding of regulatory compliance
- Strong problem solving and analytical skills
- Effective verbal and written communication skills.
- Well, organized with the ability to manage multiple tasks and work to time sensitive deadlines.
- Ability to work well independently and in groups.
- Working knowledge with Microsoft Office Programs; Excel and Word.
Additional Abilities
- Fluent in English; bilingual a plus
- Access to reliable transportation
- Ability to lift 10–20 lbs., stand for extended periods.
Schedule & Benefits
Full-time position with hours aligned to department operations:
- Monday – Friday: 8:30 AM – 5:00 PM
- Flexibility for evenings and weekends as needed.
- Occasional travel as business needs require
Trustco offers generous compensation and benefits package for its employees that includes:
- Comprehensive medical, dental, and vision insurance coverage
- Competitive PTO plus 11 paid federal holidays
- 401K plans with employer match
- Tuition Assistance Program
- Reduces fees and rates on exclusive loan products
Why Join Us?
At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. Join Trustco Bank's skilled team and protect our digital future. We look forward to welcoming a technical expert who is passionate about security and risk management.
Ready to lead with confidence and make a meaningful impact? Apply now and become part of our dedicated banking family!
Equal Employment Opportunity Statement:
Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:
• Hiring, placement, upgrading, transfer, demotion or promotion
• Recruitment, advertising or solicitation for employment
• Treatment during employment
• Rates of pay or other forms of compensation
• Selection for training, including apprenticeship
• Layoff or termination
It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.