Event Sales Manager

The Shelborne By Proper

The Shelborne Miami Beach is an iconic Art Deco destination reimagined for a new generation. Rooted in Miami Beach history and energized by contemporary culture, the property is designed to be a social anchor for locals, travelers, hotel guests, and members alike. Our nightlife venues - including the Lobby Bar and the intimate Little Torch cocktail lounge - are intended to be lived-in, magnetic, and culturally relevant, not programmed from a distance.

Art, fashion, wellness, and music are central to Miami's cultural identity and core to The Shelborne's point of view.

Essential Job Duties and Responsibilities

• Sales & Client Development:
  
  
  • Responsible for prospecting generating leads and converting event inquiries into confirmed bookings.
  • Act as the lead point of contact for complex, high-value event opportunities-from pitch through conversion.
  • Actively prospect new accounts while deepening relationships with existing partners.
  • Negotiate with a balance of rigor and creativity to secure value-aligned business that enhances our guest mix.
  • Host immersive site visits, familiarization experiences, and client entertainment that showcase the energy and intent of the property.
  • Ensure seamless hand-off to Conference Services and Operations while upholding Proper's hospitality philosophy.
  • Maintain strong relationships with clients and vendors to encourage repeat business and referrals.
• Event Planning & Coordination:
  
  
  • Manage all event logistics, from initial planning through post-event evaluation, ensuring events meet client expectations and are executed flawlessly.
  • Coordinate with clients to understand their event requirements, goals, and preferences, creating customized event plans and timelines.
  • Oversee the organization of event details, including room setup, catering, audiovisual requirements, decorations, and any special requests.
  • Ensure all elements of the event are executed on time, including adhering to the set schedules, managing timelines, and handling any last-minute changes.
• Client Interaction & Relationship Management:
  
  
  • Serve as the primary point of contact for event clients, maintaining clear and professional communication throughout the event planning process.
  • Ensure that clients are updated regularly on event progress, providing guidance, recommendations, and solutions where needed.
  • Proactively anticipate client needs and provide exceptional customer service, resolving issues or concerns quickly and professionally.
  • Follow up with clients after the event to gather feedback and ensure overall satisfaction.
• On-Site Event Management:
  
  
  • Oversee the setup and breakdown of events, ensuring that all event components (e.g., catering, décor, A/V) are ready and functioning as planned.
  • Supervise event staff to ensure smooth event operations, directing their efforts to ensure that client needs are met efficiently.
  • Serve as the on-site point of contact during events, troubleshooting any issues that arise and ensuring that everything is running according to plan.
  • Ensure high-quality service delivery, maintaining a professional and attentive atmosphere throughout the event.
• Vendor & Supplier Coordination:
  
  
  • Coordinate with external vendors and suppliers (e.g., catering, A/V, décor, entertainment) to ensure all event requirements are met.
  • Manage vendor relationships, ensuring services are provided according to agreements and timelines.
  • Troubleshoot and resolve any vendor-related issues or challenges, ensuring seamless service for the client.
• Budget & Financial Management:
  
  
  • Develop and manage event budgets, ensuring that all costs stay within the client's budget and the event remains profitable.
  • Track event expenses and ensure all billing, invoicing, and payments are accurate and processed on time.
  • Work with internal teams to ensure that the event generates appropriate revenue and supports the hotel's overall business goals.
• Sales Support & Upselling:
  
  
  • Assist the sales team with generating leads and converting event inquiries into confirmed bookings.
  • Identify upselling opportunities for additional services, such as upgraded menus, décor packages, or A/V equipment, to increase event revenue.
  • Maintain strong relationships with clients and vendors to encourage repeat business and referrals.

Education and/or Experience

• Bachelor's degree in hospitality management, event planning, business, or a related field preferred.
• 2+ years of experience in event planning, event management, or a similar role, preferably within the hospitality industry.
• Experience with managing a variety of event types, including corporate meetings, weddings, social events, and large conferences.
• Familiarity with event management software (e.g., Cvent, Eventbrite) and Microsoft Office Suite (Word, Excel, PowerPoint).

Skills/Specialized Knowledge

• Strong organizational skills, with the ability to manage multiple events simultaneously and meet tight deadlines.
• Excellent communication and interpersonal skills, with the ability to build relationships with clients, vendors, and colleagues.
• Exceptional attention to detail, ensuring every aspect of the event is planned and executed perfectly.
• Strong problem-solving abilities, able to handle unexpected issues and find creative solutions on the spot.
• Ability to work effectively under pressure and in a fast-paced, high-energy environment.
• Knowledge of budgeting and financial management for events.
• Ability to work flexible hours, including evenings, weekends, and holidays, depending on event schedules.

Physical Demands

• Ability to stand and walk for extended periods during events.
• Ability to lift and carry light to moderate items (up to 25 pounds), such as décor, materials, or event supplies.
• Flexibility to work on evenings, weekends, and holidays as needed, depending on event schedules.
• Ability to work in a fast-paced, high-energy environment and manage multiple tasks and deadlines simultaneously.

Why Join Proper Hospitality

At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.