Collector – Senior Specialist II
Reports to: Collections Manager
FLSA Status: Non- Exempt | Supervisory Role: No
Why Join Us?
At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. If you have the experience and attention to detail required to manage complex accounts and ensure compliance, apply today to step into this critical specialist role within our collections team.
We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!
About the Collector – Senior Specialist II Role
Are you an expert communicator with a commitment to finding solutions and helping customers navigate financial challenges? We're looking for a motivated and detail-oriented Collector – Senior Specialist II to manage delinquent accounts with professionalism, empathy, and strict adherence to regulatory compliance.
This vital, non-exempt role is perfect for a seasoned professional ready to handle advanced collections tasks and contribute significantly to our portfolio health.
Reporting to the Collections Supervisor, you will be on the front line of account management. Your primary responsibility is to coordinate collection efforts, maintain meticulous records, and ensure every communication respect both legal requirements and customer relationships. You'll be entrusted with advanced preparation of high-level files (bankruptcy and foreclosure), requiring accuracy and attention to detail.
Key Responsibilities
- Coordinate Communications: Coordinate daily collection calls and correspondence (telephone and mail) to notify customers of delinquent accounts, collecting deposits, payments, or fees.
- Compliance Expert: Ensure every interaction and process step complies with all debt collection laws and regulations.
- Specialized Processing: Prepare comprehensive bankruptcy packets in strict compliance with bankruptcy laws.
- File Preparation: Prepare delinquency letters in compliance with timing requirements and prepare detailed foreclosure and judgment files for management review.
- Record Keeping: Maintain meticulous and up-to-date collection records and documentation.
This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.
Qualifications
Required
- A High School Diploma or equivalent education/experience is required.
- Effective verbal and written communication skills.
- Well organized with the ability to manage multiple tasks and work to time sensitive deadlines.
- Ability to work well independently and in groups.
- Working knowledge with Microsoft Office Programs; Excel and Word.
- Fluent in English; bilingual a plus
- Access to reliable transportation
Preferred
- None
Schedule
Full-time position; Monday – Friday, 8:30 AM – 5:00 PM
Physical Demands:
Primarily sedentary role involving standard office activities such as computer work, phone communication, and document handling.
Equal Employment Opportunity Statement:
Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:
• Hiring, placement, upgrading, transfer, demotion or promotion
• Recruitment, advertising or solicitation for employment
• Treatment during employment
• Rates of pay or other forms of compensation
• Selection for training, including apprenticeship
• Layoff or termination
It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.