Position Summary: This position is part of the Seminole Behavioral Health Expansion (SBHE) project funded by Substance Abuse Mental Health Service Administration (SAMHSA). The Care Coordinator is responsible for facilitating the Wraparound process for youth and young adults in or previously in foster care that are eligible to receive services and support through the youth services department. The Care Coordinator coordinates and schedules Family Team Conferences to promote permanency and prioritizes urgent requests. The Care Coordinator maintains information regarding the environment of current services to ensure a flexible, responsive, culturally competent service delivery system. This position is a 4-year federal grant funded position.
Technical/Functional Expectations:
1.FamilyTeamConferences-EssentialFunction:CoordinateandfacilitateFamilyTeamConferencestoachieve consensusamongfamilyandotherparticipantsindevelopinganappropriateplanbasedontheneedsofthe families and to ensure compliance with FPOCF procedures, values, andstandards.
2.Service and Treatment Delivery - Essential Function: Ensure services and treatment are delivered from a strength-based framework and customized in order to meet individualized needs of consumers and are culturally competent.
3.Utilization Management--Essential Function: Authorization and monitoring of resources, including agency and community, to meet client'sneeds.
4.Relationship Maintenance--Essential Function:Foster and maintain ongoing relationships with family members, care managers, providers, and identified resources tocallonotherstoimplement client plans.
5.Adhere to SOC Values and Principles-Essential Function: This is required to embrace and promulgate the values and principles of the System of Care on a consistent basis with eachfamily and
interaction.
6.Planning/Scheduling/Meeting multiple deadlines: Plan and schedule meetings, conferences, and travel schedules in order to maintain staffschedules.
7.Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to timefor
developmental purposes.
Behavioral Competencies:
1.Innovation: Able to generate new or different products, processes, or solutions; create unique solutions toproblems;expressfreshinsightsorinnovationsregularly; thinkoutsideofexistingparadigms.
2.Facilitation: Able to use judgment and provide a process to ease group resolution of issues; clarify points of view and terminology to gain group acceptance; facilitate the actions, decisions, or opinions of others in a positivedirection.
3.Develop Relationships: Able to relate with others while building credibility and rapport; give personal support and reassurance; put others at ease; build cooperativerelationships.
4.Customer Service: Able to anticipate and respond to consumer's needs, concerns, or questions to meet or exceed their expectations; help evaluate needs and options; show care and concern to demonstrate consumer importance andvalue.
5.Influence: Able to positively change opinions and actions of others in a desired direction; present informationinapersuasivemanner;clarify informationtogainunderstandingandbuy-in.
6.Problem Solving: Able to exercise judgment in building realistic solutions to problems; understand the real issues behind problems; use common sense and take practical action to solveproblems.
7.Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds ofothers.
8.Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based, solution-focused, maintains highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders and clients in allinteractions.