Claims Manager

W.R. Berkley
Jacksonville, Florida
Not Specified
Jun 15, 2024
Aug 13, 2024
Company Details


Carolina Casualty is a member company of W. R. Berkley Corporation, an insurance holding company that is among the largest commercial lines insurance writers in the United States. We specialize in liability, physical damage, cargo and other insurance solutions for the commercial auto markets including trucking, public transportation and others.

We maintain some of the lowest claim adjuster pending claim counts in the industry. Our adjusters are part of a culture that emphasizes inclusion, collaboration, innovation, and team. Our culture is one where your work is recognized and appreciated. If you want to contribute to an organization where you matter and where you can make a difference, then search no further.

The company is an equal employment opportunity employer. e


Carolina Casualty Insurance company is looking for an experienced Commercial Bodily Injury Claims Manager. The Claims Manager is responsible for providing leadership and expertise to a team of bodily injury/liability claims adjusters. This position will also help answer coverage questions and solve problems, develop technical training and development plans, work with our customers to provide an excellent customer experience, and participate in projects to help the department improve and evolve. If you are an experienced Claims Manager, this opportunity is for you!

Our team is comprised of “A” level talent and innovative thinkers. You will be part of a highly collaborative team of talented and focused professionals. Join a group that enjoys working together, trusts each other, and takes pride in our hard-earned success.

Key Functions will include but not be limited to:

  • Shape the future strategy of the department as part of the claims leadership team.
  • Monitors workload assignments for commercial bodily injury claims personnel
  • Recommends staffing plans to the AVP – Claims and participates in the hiring of new commercial bodily injury claims personnel based on business needs
  • Knowledge of evaluating injury exposures
  • Ability to function in a fast-paced work environment and tolerate stress
  • Demonstrated success exercising independent decision making, problem solving and effective negotiation skills
  • Excellent oral and written communication skills
  • Work with the claims adjusters to solve problems and get the best outcomes of the claim.
  • Collaborate with other departments, including actuary and underwriting, individual claims, Best Practices and trends.
  • Develop the team's expertise in claim handling procedures in accordance with Best Practices.
  • Manage the department's inventory of claims to include:
    • Ensuring team conducts thorough investigations to determine coverage and liability
    • Ensuring proper reserves are set for exposures to the Company
    • Ensuring appropriate evaluation, negotiation, and settlement claims within authority levels.
    • Ensuring Identification and pursuit of recovery opportunities (salvage, subrogation, etc.).
    • Ensuring appropriate and thorough litigation process
  • Develop team in negotiation and settlement skills.
  • Conduct research on industry trends and keeping apprised of laws in Federal, State and Local jurisdictions.
  • Develop training programs and procedures, and conduct department-specific training.
  • Review and streamline claims processes, including automating tasks as needed.
  • Work with direct reports on career development and aspirations.
  • Conduct performance reviews and give constructive and positive feedback to direct reports.
  • Recruit and retain team members to the claim's organization.
  • Speak with customers when added expertise is needed or issues arise that need extra assistance.
  • Serve as a point of contact and knowledge source for all internal departments, and for our clients.
  • Ensure the claim team maintains a high level of Customer Service to customers. Ability to step in to manage individual claims if needed or to gain a better understanding of processes.

This position is located in our Jacksonville, FL office Monday - Thursday with Friday an optional work from home day.

  • Bachelor's Degree
  • 8+ years of commercial auto/bodily injury claim experience
  • 1+ years management experience
Additional Company Details Job Description
We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Sponsorship Details Sponsorship not Offered for this Role

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