Commercial Claims Advocate

4 days left

Hub International
Jacksonville, Florida
Not Specified
Feb 23, 2024
Apr 21, 2024


HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.


At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

  • Competitive salaries and benefits offerings

  • Medical/dental/vision insurance and voluntary insurance options

  • Health Savings Account funding

  • 401k matching program

  • Company paid Life and Short-Term Disability Plans

  • Supplemental Life and Long-Term Disability Options

  • Comprehensive Wellness Program

  • Paid Parental Leave

  • Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off

  • Great work/life balance, because that's important for all of us!

  • Focus on creating a meaningful environment through employee engagement events

  • The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

  • Growth potential - HUB is constantly growing and so can your career!

  • A rewarding career that helps local businesses in the community

  • Strong community support and involvement through HUB Gives

General Description (Summary, Scope, Purpose)

The Claims Advocate (CA) will work professionally with the claims department to organize and coordinate claim processing and handling procedures in accordance with the objectives and policies of HUB. The CA will perform functions as the key advocate for our clients with carriers, along with managing and maintaining vendor relationships. Working alongside advisors, the Claims Advocate should act as the liaison point for complicated claims and serve as a local representative to carriers in claim matters. In general, any issue with claims or the policies and procedures within those claims fall within the domain of the Claims Advocate. The Claims Advocate might also be responsible for preparing, facilitating and rolling out TPA partnerships as needed.


  • Work in a strong concentration with production team. Ability to integrate, and communicate with the advisor and account manager on a regular basis, as requested

  • Work with carrier/TPA claims department to establish claims handling guidelines/best practices

  • Write and maintain client specific claim policy and procedures manual as needed

  • Identify and engage appropriate vendor relationships relative to the claims advocate role

  • Design and prepare summarized incident/loss reports for clients, carriers or other applicable parties as required

  • Assist clients with claim process and advise of potential exposure and risks associated with their operation

  • Coordinate activities with Risk Servicing (loss control)

  • Work with accounts to ensure efficient, prompt and smooth flow of handling of all claims, ensuring that established processes are followed

  • Provide guidance to clients relative to the claim process along with recommendations regarding likely outcome and timelines for reported incidents/reported claims

  • Liaise with carriers and representatives through the claim process

  • Maintain claim files, diary, and record keeping

  • Review and audit regularly as agreed upon to include documenting discussion points with agreed upon follow up dates

  • Answer coverage questions relative to the reported incident or reported claim

  • Review and interpret policy language with the ability to find coverage in questionable/disputed situations

  • Accurate electronic filing of all claims, as deemed appropriate or necessary

  • Attend prospecting, stewardship and client meetings as requested including participation in presentations

  • Other duties that may be assigned from time to time


The person filling this position must be organized, a self-starter with good verbal and written communication skills. This position requires the employee to sit and work on the computer or other office equipment for approximately 37.5 hours per week. This position requires someone who is comfortable in a multi-tasking environment, can work well with others, and can maintain a professional demeanor with guests, clients, and employees. In addition, the employee may be required to work outside of the office setting when on errands and deliveries and must have a valid driver's license, registered vehicle and car insurance. This position will require 25% travel time.


Education Requirements

Bachelor's degree required

Licenses and Credentials

Florida 6-20 All-Lines Adjuster License

220 Property & Casualty License a plus but not required but must be willing to complete if hired.

Associate in Claims (AIC) designation preferred

Knowledge & Experience

Minimum 5 years' experience in commercial claims handling

Customer Service experience preferred

Physical Demands

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Frequent use of computer monitor, keyboard and telephone

  • Sitting for long periods of time

  • Able to speak, see and hear other people and/or objects


To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

  • Excellent interpersonal, organization, verbal and written skills

  • Detail oriented

  • Ability to multi-task

  • Work in a pro-active manner

  • Ability to use good judgment

  • Excellent communication; written and oral required

Department Claims Management

Required Experience: 2-5 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we're HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit

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