CareIQ Processing Supervisor

Employer
CorVel Corporation
Location
Jacksonville, Florida
Salary
Not Specified
Posted
Nov 13, 2022
Closes
Jan 10, 2023
Ref
6742419#GIJtoGJS.1
Industry
Insurance
Category
Insurance

The CareIQ Processing Supervisor is responsible for the supervision of all operations within their designated department. This position functions as a member of the Specialty Services Department leadership team, ensuring optimum team performance by providing exemplary support and assistance to achieve the organizational goals of excellent customer service of the Specialty Services Department of CorVel. This is a remote position but for continuity of business with our management team, candidate needs to reside and work in the Central or Eastern time zones.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

  • Directs team in their day-to-day operations and quality of services provided, focusing on production, timeliness and quality scheduling performance
  • Establishes employee performance goals and follow-up to ensure employees are achieving goals, providing encouragement, training and counseling as needed
  • Ongoing responsibility for maximizing department quality and productivity by monitoring service levels
  • Evaluates and maintains appropriate staffing levels to ensure all work is completed within internal and external customer turn-around time expectations
  • Handles productivity reports, referral reports and assures departmental coverage
  • Reinforces policies, procedures, work assignments, etc. by setting examples and following through
  • Reviews, investigates, and resolves customer complaints, issues and questions
  • Acts as a functional resource and assists Manager with operations
  • Collaborates with alternate departments to ensure process and work flow synergy
  • Performs other duties, as assigned

KNOWLEDGE & SKILLS:

  • Strong proficiency in Microsoft Office Suite is required
  • Excellent written and verbal communication; demonstrated ability to provide superior service to internal and external stakeholders
  • Sense of urgency and ability to multitask in a dynamic, fast-paced environment

EDUCATION & EXPERIENCE:

  • Bachelor's Degree in Business Administration or related field is preferred
  • At least 2 years prior, related experience required; demonstrated progressive leadership preferred

About CorVel

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

#LI-Remote

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