Help Desk Technician - Omaha, NE or Jacksonville, FL

Jacksonville, Florida
Not Specified
Jun 22, 2022
Aug 06, 2022
  • ~ Help Desk Technician ~

    Omaha, NE or Jacksonville, FL

    Join our hardworking, collaborative team where your contributions will be celebrated and valued.

    Why Stillwater? We're a national insurance provider that offers a full suite of insurance products
    and services. We strive to be the most respected insurance provider in the United States and that respect starts with our employees.

    Position Overview:

    Stillwater Insurance Group has an immediate opening for a Help Desk Technician in their Omaha, NE or Jacksonville, FL offices.

    This role works as part of a team to provide a full set of support services in a Windows desktop environment by analyzing requirements, resolving problems, installing hardware and software for internal and remote employees.

    You will be responsible for the daily operational use of the Company's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and PC maintenance, upgrades and configuration management. The successful candidate will be willing and able to work business hours as assigned as well as willing to work off hours as needed, including weekends and holidays.

    We're looking for candidates who may:

    Provide Tier 1 help desk support and resolve problems to the end user's satisfaction.

    Monitor and respond quickly and effectively to requests received through the IT helpdesk.

    • Monitor Service Desk for tickets assigned to the queue and appropriately prioritize issues.
    • Modify configurations, utilities, software default settings, etc. for the local workstation.
      • Assign users and computers to proper groups in Active Directory.
      • Document and update as needed all internal procedures.
    • Utilize and maintain the help desk tracking software.
    • Assist with on-boarding of new employees.
    • Ensure each employee has a working computer, monitor, keyboard, mouse, hard drive, and any additional equipment approved by management.
    • Install, test and configure new workstations, peripheral equipment and software.
    • Maintain inventory of all equipment, software and software licenses.
    • Report issues to the Service Desk for escalation.
    • Manage PC setup and deployment for new employees using standard hardware, images and software.

    The Basic Requirements:

    • High school diploma or equivalent.
    • 1 year or more experience supporting PC and laptops in a business network setting or equivalent training.

    Preferred Requirements:

    • Associate or Bachelor's Degree in Information Systems, Business, Communications or related field.
    • 1 to 2 years or more experience supporting PC and laptops in a business network setting.

  • Stillwater offers:

    1. Business casual work environment – wear your jeans to work.
    2. Omaha Office located near Mallard and I-80 - convenient to shopping and dining.
    3. Jacksonville Office located near JTB and I-95 - convenient to Town Center shopping and dining.
    4. Medical, dental, vision and life insurance benefits to keep you and your family protected.
    5. 401(k) Plan to help you plan for your retirement, with employer match.
    6. Gym/Fitness Center on site to support your commitment to staying healthy.
    7. Generous Paid Time Off (PTO) program to help you maintain your work/life balance.

    Apply today to start your journey of being celebrated and valued with Stillwater Insurance Group.

    Offer is contingent upon a favorable response from both a pre-employment background investigation and a drug screen.

    Stillwater Insurance Group is an equal opportunity employer and a drug free workplace.

    Or send your resume to:

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