Allstate Benefits-Customer Service Manager
The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.Job Summary:
Lead and optimize best in class customer service delivery through the Customer Care Center (CCC) supporting all AB customers. Develop and implement various initiatives to improve customer satisfaction and retention. Leverage functional expertise, technical expertise, competitive intelligence, knowledge of the business, and customer utilization data to drive increased customer satisfaction. Implement initiatives and actions to improve effectiveness and efficiency across all areas.Key Responsibilities:
Participates in the development of the departments overall hiring and staffing plans and ensures the effective use of available resources in order to achieve business unit objectives and goals
Evaluates department business plans and new initiatives to determine impact on staffing resources and organization structure. Implements actions plans and goals for achieving optimum business results.
Understand diverse customer base and customize approach for multiple customer types
Leads programs, processes, projects and/or multiple facets of human capital management resources to support company initiatives
Supports and executes performance management and development plans for all direct reports
Coaches, mentors and influences others to accomplish departmental goals
Provides written and oral communication of highly specialized terms and data and can present to others
Responsible for compliance with current industry standards/environment that impact decisions and indicate requirements
Bachelor's Degree or equivalent experience
7 or more years of related experience
Life and Health Insurance Industry experience preferred
Serves as a subject matter expert and can consult on complex issues within the customer care center
Intermediate to advanced skills in Microsoft Office, primarily Excel and Word
Excellent written, oral and presentation skills
Good project management and organizational skills
Leveraging diversity and conflict management skills
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Compensation offered for this role is$100,400.00-$110,000.00 per yearand is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.For a full description of Allstates benefits, visit allstate.jobs/benefits/
Allstate generally does not sponsor individuals for employment-based visas for this position.
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