Allstate Benefits-Customer Service Manager

Location
Jacksonville, Florida
Salary
Not Specified
Posted
Jun 22, 2022
Closes
Aug 16, 2022
Ref
6699114#GIJtoGJS.2
Industry
Insurance
Category
Insurance

The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.

Job Summary:

Lead and optimize best in class customer service delivery through the Customer Care Center (CCC) supporting all AB customers. Develop and implement various initiatives to improve customer satisfaction and retention. Leverage functional expertise, technical expertise, competitive intelligence, knowledge of the business, and customer utilization data to drive increased customer satisfaction. Implement initiatives and actions to improve effectiveness and efficiency across all areas.

Key Responsibilities:

Participates in the development of the departments overall hiring and staffing plans and ensures the effective use of available resources in order to achieve business unit objectives and goals
Evaluates department business plans and new initiatives to determine impact on staffing resources and organization structure. Implements actions plans and goals for achieving optimum business results.
Understand diverse customer base and customize approach for multiple customer types
Leads programs, processes, projects and/or multiple facets of human capital management resources to support company initiatives
Supports and executes performance management and development plans for all direct reports
Coaches, mentors and influences others to accomplish departmental goals
Provides written and oral communication of highly specialized terms and data and can present to others
Responsible for compliance with current industry standards/environment that impact decisions and indicate requirements

Education and Experience:

Bachelor's Degree or equivalent experience
7 or more years of related experience

Functional Skills:

Life and Health Insurance Industry experience preferred
Serves as a subject matter expert and can consult on complex issues within the customer care center
Intermediate to advanced skills in Microsoft Office, primarily Excel and Word
Excellent written, oral and presentation skills
Good project management and organizational skills
Leveraging diversity and conflict management skills

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is$100,400.00-$110,000.00 per yearand is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.For a full description of Allstates benefits, visit allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click here for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click here for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the EEO is the Law poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click here. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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