Utility Hotel - Housekeeping on NCL Pride of America Cruise Ship

$12 hr/ and $18hr overtime
May 28, 2022
Jul 27, 2022
Utility Hotel Req#33657
Contract Type
Full Time
Career Level
Entry Level

The Utility Hotel maintains the cleanliness and orderliness of all public, crew and surrounding areas.

  • Carries out the following assignments:
  • Shampoos and vacuums carpets and furniture as needed.
  • Cleans, strips, waxes all hard floors as required.
  • Washes windows, walls and ceilings as needed.
  • Empties liter bins and ash urns constantly and keeps areas clean at all times.
  • Services restrooms and maintains cleanliness and orderliness.
  • Polishes brass, handrails and fixtures as needed.
  • Dusts assigned work areas daily.
  • Cleans glass doors daily.
  • Responsible to keep all guest public areas clean and vacuumed as well as all staircases, hallways, elevators.
  • Cleans and maintains: Spa, Fitness Center.
  • Responsible for all crew public areas, including crew messes, crew bar, crew laundry, crew relaxation areas, corridors, staircases and landings.
  • Fogs, sanitizes, (using bio-globes machine) AGE rooms, smoking rooms, casino, cigar bars, and areas which have an odor, on a regular basis.  
  • Offers all possible assistance to guests.
  • Familiar with the use of cleaning equipment and maintains the cleaning equipment in good working order.
  • Keeps chemical and cleaning lockers clean and orderly.
  • Reports any loss or damage of linen, furniture, fixtures or equipment.
  • Assists with cocktail parties, stateroom deliveries, and other work related duties in the Housekeeping Department assigned by the Supervisor.
  • Provides guest requests in the absence of the room steward/ess.  This includes make up and turn down service.
  • Responsible for the collection and deliveries of guest luggage to/from respective decks.
  • Provides assistance to stateroom stewards during turn around day by stripping bed and pillows, removing linen, towels, chinaware, glassware, and garbage from the rooms.  Additionally, collecting and removing the bags of soiled linens and towels.  Sanitizes the ice bucket, lid, coffee carafe, and coffee filter basket for assigned stateroom sections.  Vacuums staterooms and guest corridors.
  • Assists on Turnaround Day with wheelchair assistance when necessary.
  • Attends daily briefings before and after the shift.
  • Secures lockers and signs-in and out on time sheets.
  • Assumes other duties assigned by the Head Cleaner and Head Steward.
  • Maintains the standards recommended by USPH, SEMS, Waypoint and NCL Hotel Operations.
  • Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
  • Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.


  • Minimum of six months experience performing hotel-related duties is preferred.
  • Advanced level of English verbal and writing skills is required.


  • High School Diploma or GED or foreign equivalent is required.


  • Eager to Work and Gain Experience
  • Passionate about hospitality and customer service driven
  • Must have a professional appearance and good hygiene
  • Respect for all co-workers and guests
  • Able to work 7 days a week
  • Ability to live in close quarters, share limited space with other cabin-mates
  • You must be legally authorized to work in the U.S. and qualify for a U.S. Coast Guard Merchant Mariner Credential (MMC) as well as a Transportation Workers Identification Credential (TWIC). In order to qualify for an MMC you must:
    • Be at least 18 years of age
    • Be a US Citizen or Permanent Resident Alien
    • Pass Physical Exam/Drug Screen
    • Have a Reasonably Clear Background
  • The U.S. Coast Guard (USCG) requires all crew members employed with NCL America aboard the Pride of America to hold a Merchant Mariner Credential (MMC). In order to qualify for a MMC, applicants must demonstrate specific physical abilities necessary to perform shipboard duties per USCG guidelines (COMPDTPUB 16700.4 NVIC 04-8). Shall have a Body Mass Index (BMI) of 40.0 or less. Blood Pressure as per USCG a maximum 160/100.

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