Operational Excellence Reporting & Analytics Senior Consultant - Enrollment Operations
The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.Job Summary
This area supports the implementation of our products involving third party technology solutions. The area supports the presentation of products for Customers then processes that data into policies and payroll deduction files. Supports the closing of the sale as well as implementation of our products on enrollment platforms, the processing of electronic data and the service of perpetual data files throughout the year.
This role supports the operations teams within the department on a range of responsibilities for continued improvement throughout the enrollment acquisition lifecycle into ongoing inforce administration.
Provide data and analytical support to evaluate and advance strategic and business development initiatives. Analyze internal and external data, develop business plans and track results. Actively supports Reporting and Analytical requests from all operations teams and executive inquiries. Provide operations team members, team leaders and departmental leaders reporting and data analysis for a range of necessities from Inventory Management, Performance Management with team member performance, identify improvement opportunities, and project initiatives.
This role also has business process improvement responsibilities. This role will work with front line and leader positions to utilize continuous improvement principles to document out current processes, problem solve around improvement opportunities, manage change control processes, identify additional opportunities, measure the success of initiatives and sustain their implementation.
Collaborates and consults closely with internal business areas, field sales distribution, implementation support, finance, compliance, underwriting, new business, customer service and IT, to effectively support operational excellence.
Create requested and strategic business reports and dashboards for various teams and divisions, including troubleshoot and fix report/data issues.
Facilitate report requirements and consult with business owners on requests.
Maintain data sets and other tools as required
Ensure data integrity is kept and reporting is consistent.
Be a team player and a leader, comfortable operating in a high performing team culture
Support educating the business about the contents of dashboards and reports, consistently driving a data driven culture.
Comfortable with managing inventory, meeting due dates/deadlines and priority management, working with ticketing tools.
Provide on-going operational support to other areas, possibly learning new skills and practices to support business needs.
Understand Key Performance Indicators to analyze data to identify trends, relationships and opportunities to improve processes
Ability to learn the business areas functions and high-level processes scope to aid your analysis.
Evaluate and summarize project(s) reports on agreed upon cadence, identifying successful completions of milestones and deliverables, change management process and any problems or issues and any follow-up action required.
Use Continuous Improvement principles, methods and tools to improve efficiency and effectiveness of operational business units.
Maintain skills in technology platforms as they evolve over time.
Good oral and written communication skills required
Consultancy and/or facilitation skills to identify customer requirements
Advance/Expert knowledge and experience of SQL, VBA and Power BI
Knowledge of reporting and data representation tools ie., Tableau, Einstein Analytics
Advanced skills in data testing, auditing, reporting and analysis
Advanced knowledge of MS Office Suite (Excel, Word, Access and Outlook)
Proficient with macro development or other applicable tools
Team player with ability to self-manage workloads
Bachelors preferred in the Computer Science or business-related fields or equivalent working experience
Adaptable, flexible, able and willing to learn new skills to advance yourself and the business
Preferred but not required:
2+ years of experience in programming and business intelligence software
Working knowledge of Python
Project management skills
Knowledge of Agile methodology
Knowledge of voluntary benefit enrollment processes/business
Documentation and organizational skills, detail oriented.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.For a full description of Allstates benefits, visit allstate.jobs/benefits/
Allstate generally does not sponsor individuals for employment-based visas for this position.
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