Sales Support Pre-Sale Team Lead II (Allstate Benefits)

Jacksonville, Florida
Not Specified
Jul 21, 2021
Sep 18, 2021

The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.

Job Summary

This position will contribute to the Sales Support & Account Management (SSAM) Department by utilizing their subject matter knowledge, Microsoft Office applications expertise, and advanced customer service skills to complete various requests. This position is able to complete complex tasks and project management work with little to no supervision. This position will feel comfortable resolving new types of problems, determining priorities, and developing in-depth ideas. This position will assume full technical responsibility for their team's output while helping their team integrate effectively with other work areas with a focus on implementing and executing business strategies.

Key Responsibilities

  • Lead a team of sales support team members.
  • Assist in communicating clear directives and focus areas from Senior Management down to your team to create aligned, consistent messaging and initiatives.
  • Compile and provide territory reporting to Director while recognizing areas for improvement.
  • Support development and enhancements of standard operating procedures for service continuity for Sales Support.
  • Assist in managing escalations within the team with a focus on improvement.
  • Actively engage and drive actions to streamline and connect functions within the Sales Support area.
  • Effectively manage activities as assigned.
  • Manage timely, accurate, and concise responses of exceptional quality to customer requests using various tools, collaboration with business unit experts, and experience.
  • Partner with AB Sales Lead to provide thorough customer updates, broker feedback and other pertinent action items that impact sales effectiveness.
  • Lead cross-functional review and assessment coordinating workflow, work product review, sharing of information, and best practices. Demonstrate superior interpersonal skills with the ability to work with various partners both internally and externally.
  • Assist Director in developing strategies for continuous improvement for the organization.

Partner with cross-functional business units to assess, define, and track productivity levels with an eye towards continuous improvement.

Job Qualifications

Functional Skills

  • Assertive self-starter with strong organizational skills, creative problem-solving and strong interpersonal skills
  • Demonstrates strong leadership skills, with an ability to work with people at all levels, motivating the team and inspiring followership
  • Excellent written and verbal communication skills. Must be able to interpret complex information, talk with customers and listen attentively
  • Excellent presentation skills in front of high-level executives
  • Exhibit a can-do approach and aspire to excel in a fast-paced environment
  • Above average Microsoft Word, Excel, Power Point skills
  • Demonstrated ability to build/drive operational effectiveness
  • Strong analytical and problem-solving skills
  • Ability to work on multiple projects and complete high-quality work against strict and conflicting deadlines
  • Effectively build interpersonal relationship skills to establish working relationships with direct reports, peers and colleagues
  • Ability to embrace and respect the team culture approach and ability to work with little to no supervision

Preferred Qualifications

Education and Experience

  • 3 or more years of related experience
  • Bachelor's Degree or equivalent experience

Certificates, Licenses, Registrations

  • Professional designations such as CLU and ChFC are desirable

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.For a full description of Allstates benefits, visit

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the EEO is the Law poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click here. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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