Benefits Administrator- Team Lead (Allstate Benefits)
The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, youll have a hand in transforming not only Allstate but a dynamic industry. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.Job Summary
Benefits Administration provides support and services for employer groups, brokers and regional offices for processes related to research and billing
This position has direct reports and is responsible for the day to day operations and workflow within the Benefits Administration department. This position ensures a positive relationship between employees, employer groups, brokers and customers and reports to the Benefits Admin Team Leader.
Ideal candidates will have a proven history of Leadership, strong Excel skills and the ability to manage a highly productive team while handling any day to day escalations from agents and clients.Key Responsibilities
Oversees the daily operations to ensure team functions are performing successfully
Observes the performance of team members and conducts quality review; determines measurements for key Performance Indicators
Performs checkpoint and performance documents
Daily review of checks issued by team members for accuracy and communication for approval/denial
Daily tracking and reporting for performance; identifying outstanding and aged items for resolution
Makes recommendations for process improvements and cost saving opportunities
Determines appropriate issues to escalate to senior management
Continuously builds skills and knowledge by receiving coaching and feedback and participate in ongoing training
4 year degree or equivalent experience in office environment; preferably insurance
Demonstrate competency in leadership functions
Strategic thinker, who creates and executes process improvements,
Ability to develop team members
Allstate Benefits experience preferred
Life70 mainframe processing experience a plus
1-2 years supervisory experience
Proficient in Microsoft Office, primarily Excel and Word
Excellent written and oral communication skills
Project management and organizational skills
Technical professional knowledge and skills
Ability to give and receive coaching and feedback
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
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Allstate generally does not sponsor individuals for employment-based visas for this position.
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