Benefits Administrator- Team Lead (Allstate Benefits)

Allstate Insurance Company
32099, Jacksonville
Not Specified
Jan 07, 2021
Mar 06, 2021

The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, youll have a hand in transforming not only Allstate but a dynamic industry. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.

Job Summary

Benefits Administration provides support and services for employer groups, brokers and regional offices for processes related to research and billing

This position has direct reports and is responsible for the day to day operations and workflow within the Benefits Administration department.  This position ensures a positive relationship between employees, employer groups, brokers and customers and reports to the Benefits Admin Team Leader. 

Ideal candidates will have a proven history of Leadership, strong Excel skills and the ability to manage a highly productive team while handling any  day to day escalations from agents and clients.

Key Responsibilities

    Oversees the daily operations to ensure team functions are performing successfully
    Observes the performance of team members and conducts quality review; determines measurements for key Performance Indicators
    Performs checkpoint and performance documents
    Daily review of checks issued by team members for accuracy and communication for approval/denial
    Daily tracking and reporting for performance; identifying outstanding and aged items for resolution 
    Makes recommendations for process improvements and cost saving opportunities
    Determines appropriate issues to escalate to senior management
    Continuously builds skills and knowledge by receiving coaching and feedback and participate in ongoing training

Job Qualifications

    4 year degree or equivalent experience in office environment; preferably insurance
    Demonstrate competency in leadership functions
    Strategic thinker, who creates and executes process improvements,
    Ability to develop team members
    Allstate Benefits experience preferred
    Life70 mainframe processing experience a plus
    1-2 years supervisory experience 
    Proficient in Microsoft Office, primarily Excel and Word
    Excellent written and oral communication skills
    Project management and organizational skills
    Technical professional knowledge and skills
    Ability to give and receive coaching and feedback

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the EEO is the Law poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click here. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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