Supervisor, Membership Services

Crawford & Company
Jacksonville, Florida
Not Specified
Sep 15, 2020
Nov 13, 2020
Excellence In Everything We Touch

Contractor Connection - Operations

Position Summary

Supervises the work of Membership Services Coordinators. Monitors and maintains Membership Services processes.

  • Supervises personnel, to include partnering with manager to provide feedback for team member performance appraisals, assist with resolution of personnel issues, interviewing and the selection process.
  • Provides training, coaching and guidance to team members
  • Monitors and provides feedback for productivity and quality.
  • Performs audits of contractor files to ensure strict compliance with credentialing requirements.
  • Oversees the review and processing of all aspects of the contractor applications.
  • Oversees the initial and ongoing contractor credentialing process.
  • Communicates effectively with internal and external contacts.
  • Interacts with contractors and District Managers regarding credentialing matters or issues.
  • Frequently interactions with clients regarding contractor credentialing statuses.
  • Creates documents and implements procedures associated with Membership Services.
  • Maintains overall knowledge of Contractor Connection business model.
  • Performs duties of subordinates when needed.
  • Participates in special projects or performs duties in other areas as requested.
  • Upholds the Crawford Code of Business Conduct and Ethics at all times.
  • Upholds and projects the public image of the Company.
  • Bachelor degree or related equivalent is preferred.
  • A minimum of two years of experience in a customer service management role
  • Highly proficient and advanced computer skills.
  • Excellent attention to detail and organizational skills
  • Good time management abilities.
  • Strong analytical and problem solving ability.
  • Excellent written, verbal and oral communication skills.
  • Good interpersonal skills.
  • Ability to effectively manage and supervise employees.
About Us

People taking care of people. Its that simple. At Crawford & Company, we treat our clients policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

At Crawford, we:

  • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
  • Are Empowered to advance the company mission and take ownership of our individual career progression.
  • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
  • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
  • Are One Crawford, embracing a global mindset thats inclusive, agile, mission-focused, and customer-focused.
  • Give Recognition, participating in an environment where people are rewarded for jobs well done.
  • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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