Irrigation Specialist

Location
Palm Coast, Florida
Salary
Open
Posted
Oct 08, 2019
Closes
Dec 07, 2019
Ref
CLONE01996#OJ-Massey.1
Based in Orlando, Florida, Massey Services is the nation’s fifth largest pest prevention company and the largest privately held family-owned company in the industry. Celebrating 33 consecutive years of profitable growth, Massey Services and its subsidiary organizations employ over 2,000 team members and operate approximately 1,800 vehicles that provide residential and commercial pest prevention, termite protection, landscape and irrigation services to over 550,000 customers from 143 Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina and Oklahoma.

Massey Services will be the leader in providing an environmentally responsible and superior service. Our Company will grow by adhering to the highest standards of performance and professionalism.

Massey offers a competitive compensation plan along with an excellent benefits package including:

• Medical, Dental and Vision
• Company paid Life Insurance
• Short & Long Term Disability
• Flexible Spending Account
• 401(K) Retirement Plan with company matching
• Paid vacation, holidays and sick days
• Tuition Reimbursement Program

Massey Services, Inc. is a Drug Free Workplace and Equal Opportunity Employee


SUMMARY OF RESPONSIBILITIES

PROJECT A QUALITY IMAGE

• Look and Act Professional
• Ensure Vehicles and Equipment Meets or Exceeds Company Standards
• Keeps tools and issued equipment in like-new condition

PROVIDE GREAT SERVICE AND BUILD TRUSTING RELATIONSHIPS WITH CUSTOMERS

• Be Dependable
• Deliver Quality Service
• Satisfy Every Customer
• Honor Your Commitments
• Always Do What’s Right

NEVER STOP LEARNING

• Grow Personally and Professionally
• Seek out the experience of others
• Never be afraid to ask for help

GROW YOUR BUSINESS

• Keep Your Current Customers
• Actively Pursue All Growth Opportunities

JOB FUNCTIONS & DUTIES

PROJECT A QUALITY IMAGE

• Ensure that your uniforms/dress complies with company standards and that your appearance is neat and well groomed.
• Maintain your vehicle and equipment at or above company image standards. If anything is substandard, address the issue immediately.
• Vehicles must be safe, well-maintained, clean, properly decaled and organized.
• All tools must be clean and in good operating condition.
• Maintain an accurate inventory of all materials on your vehicle.
• Jobsite must be kept clean at all times and at the end of each day or completion of work.
- Trash is picked up at all times
- All hardscape (walks, driveways, etc.) to be cleaned at the end of each day and at the completion of the job.
• If you cannot fix the situation yourself, inform your supervisor as soon as possible.
• Maintain a positive attitude and behave in a manner that promotes a positive work environment

PROVIDE GREAT SERVICE AND BUILD TRUSTING RELATIONSHIPS WITH CUSTOMERS

• Learn and comply with Company philosophies, service policies and protocols, and minimum daily production standards.
• Perform all irrigation services according to Company policy, standards and protocols.
• Inform management of any safety issues, customer concerns and service issues encountered during the day.
• Follow all "special instructions" on each account.
• Inspect for and advise customers of potential lawn and landscape issues.
1. Be proactive in bringing issues or potential problems to a customer’s attention.
2. Create an action plan to deal with the conditions on each property and clearly communicate it to the customer.
• Remain in contact with the office during the day and respond to all communications in a timely manner.
• Respond to all customer complaints during the business day received and resolve within 48 hours or at the customer’s convenience.
• Handle and follow through on every customer service complaint assigned to you.

• Submit daily service reports as required by Company standards.
1. Complete service records in accordance with state and federal regulations.
2. Accurately document information on reports.
3. Obtain customer signature on all documents according to Company policy.
4. Attempt to collect the service charge at the time of service.
5. Maintain un-serviced accounts list and reschedule missed accounts daily.

• Foster positive rapport and relationships with customers.


NEVER STOP LEARNING

• Attend all required training and technical meetings
• Stay informed in regards to all federal, state, and local regulations and Company policies as they relate to your job.
1. Backflow prevention requirements
2. Rain sensors
3. Watering days and local restriction
• Learn the safety procedures and equipment related to your job and always practice good safety habits.
1. Report unsafe conditions or actions to your supervisor
2. Trencher operation safety
3. Electrical safety
4. Digging and lifting safety

• Maintain product knowledge and remain informed of the latest techniques, materials and procedures pertaining to industry products, material and equipment.
• Obtain Company Certification for irrigation within the required time frame.
1. Cross-training in other categories is strongly encouraged
2. Obtain IA Landscape Auditor Certification as you become eligible

GROW YOUR BUSINESS

• Make every attempt to provide Total Customer Satisfaction and prevent cancellations
1. Provide service on time.
2. Return every call by a customer the same day received and address their issue with sincere concern.
3. Provide effective solutions to customer concerns.
4. Notify management immediately of requests for cancellations.
• Secure potential prospects by delivering new business leads to your supervisor and asking for referrals from established customers.
• Ensure that your individual sales and lead goals meet or exceed Company sales standards.

TECHNICAL RESPONSIBILITIES

• Installing, maintaining, troubleshooting irrigation systems and components to ensure they function efficiently.
• Repairing and maintaining valves, tracing electrical components, installing and initializing clocks and timers, locating existing zones and valves and performing pump repairs.
• Possess or learn irrigation basic irrigation hydraulic theory and apply it to daily job functions

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

1. High School Diploma or equivalent experience
2. Ability to obtain required driver’s license and maintain a company-approved driving record.
3. Written and oral communication skills.
4. Above average technical aptitude
5. Problem solving and diagnostic skills.
6. Basic arithmetic ability.
7. Exhibit a willing-to-please, friendly demeanor, and a professional image at all times.

TYPICAL PHYSICAL AND MENTAL DEMANDS

• Constant (67%-100% of the time) digging, pushing soil, raking, and sweeping with hand tools; walking, crawling, bending, kneeling, pushing, pulling, reaching, stooping, stretching and occasional (0-30% of the time) lifting (up to 50lbs)
• The ability to move freely about the construction site and between customer locations
• Corrected vision and hearing within normal range
• Operating power equipment such as trenchers, including loading and unloading equipment onto trailers.
• The ability and stamina to work long hours with prolonged exposure to temperature extremes.
• Working some Saturday schedules to handle the seasonal work load.

TYPICAL WORKING CONDITIONS

This job requires constant contact with the public and other Team Members. Work is usually performed outdoors and in/on customer property. Specialists may be exposed to sun, heat, rain, hail, winds, dirt, cement, grass, shrubs, trees, etc. as well as industry products during the normal course of conducting business.

SPECIAL EQUIPMENT

The ideal candidate must possess and demonstrate the ability to install, operate and trouble-shoot landscape irrigation components and systems including, but not limited to multi-meters, wire trackers, trenchers, and other industry equipment.
Specialty hand tools and testing equipment will be purchased by the Company and issued to the irrigation technician with the understanding that the technician will be filly responsible for the security, maintenance, and return of all of the issued tools upon leaving the Company.

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