Claims Issue Resolution Manager

Crawford & Company
Jacksonville, Florida
Not Specified
Mar 27, 2019
May 26, 2019
Excellence In Everything We Touch

Contractor Connection - Operations

Position Summary

Manages the work of the Issue Resolution department staff. Ensures department provides clients with consistent, timely and high quality resolution of workmanship warranty or liability damages associated with restoration repairs.

  • Manages all aspects of assignment process involving Issue Resolution.
  • Manages personnel, to include feedback for team member performance appraisals, assist with resolution of personnel issues and interviewing and selection process.
  • Provides training, coaching and guidance to team members.
  • Manages and monitors staff to ensure high levels of customer service.
  • Monitors assigned work to ensure balanced workload and production and quality standards are met.
  • Audits department work product.
  • Maintains product quality through compliance with service standards.
  • Maintains oversight for high level or complex assignments involving legal representation.
  • Communicates necessary information to employees on a timely basis.
  • Works to enhance or design applications as needed for improving processes.
  • Participates in special projects or performs duties in other areas as requested.
  • Upholds and projects the public image of the Company.
  • Maintains overall knowledge of Contractor Connection business model.
  • Upholds the Crawford Code of Business Conduct and Ethics at all times.
  • Bachelors Degree preferred or equivalent in related work experience.
  • Minimum of two years experience in a supervisory related position and a minimum of four years construction estimating or property adjusting background or related experience.
  • Understands the business-to-business relationship, and deals with all communication effectively
  • Keeps Assistant Vice President of Operations informed and up-to-date
  • Proactive in identifying process improvements
  • Highly proficient and advanced computer skills.
  • Excellent attention to detail and organizational skills
  • Good time management abilities.
  • Strong analytical and problem solving ability.
  • Excellent written, verbal and oral communication skills.
  • Good interpersonal skills.
  • Ability to effectively manage and supervise employees.
  • Strong negotiation techniques and use of persuasion.
  • Ability to deal with difficult issues under pressure, and provide necessary communication to staff, insurer clients and/or contractors

About Us

People taking care of people. Its that simple. At Crawford & Company, we treat our clients policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

At Crawford, we:

  • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
  • Are Empowered to advance the company mission and take ownership of our individual career progression.
  • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
  • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
  • Are One Crawford, embracing a global mindset thats inclusive, agile, mission-focused, and customer-focused.
  • Give Recognition, participating in an environment where people are rewarded for jobs well done.
  • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Similar jobs

Similar jobs