Customer Service Representative

Employer
Tower Hill Insurance Group
Location
Gainesville, Florida
Salary
Not Specified
Posted
Jul 20, 2018
Closes
Aug 27, 2018
Ref
6317939#GIJtoGJS.8
Industry
Insurance
Category
Insurance
Career Level
Entry Level

SUMMARY:

Tower Hill Insurance Group seeks a Full-Time Customer Service Representative to work a minimum of 40 hours a week.  The schedule will vary between the hours of 8:00 am - 6:00 pm Monday through Friday.

ESSENTIAL JOB FUNCTIONS:

Responsible for handling inbound and outbound phone and chat inquiries regarding policy changes, renewals, rewrites, cancellations, billing information, billing fees, billing plans, loss notices and initial claims losses.

SUCCESSFUL CANDIDATES ARE EXPECTED TO:

  • Have strong communication skill, with the ability to communicate an understanding of Tower Hill products and services to existing and prospective customers.
  • Ability to work extended hours required to meet customer demands during catastrophes or any unplanned emergency events. 
  • Must be detail oriented.
  • Ability to maintain a positive attitude and enthusiasm with customers.
  • Meet set goals for the department on a daily basis.

EXPERIENCE/SKILLS REQUIRED:

  • High School Diploma or equivalent.
  • 1- 2 years of Customer Service background and/or Call Center experience.
  • Insurance background or related service industry is a plus.
  • Must have basic knowledge of Microsoft Word and Excel. 
  • Ability to type with 90% accuracy.
  • 4-40 Registered Customer Service License preferred.

TOWER HILL’S TOTAL COMPENSATION PACKAGE INCLUDES:

  • Competitive starting salary
  • Annual merit reviews and bonus potential
  • Medical, Dental, Life and Disability Insurance, and Health Savings Accounts
  • Matching 401(k) Plan
  • Paid PTO and holidays
  • Business casual dress, and more

 For more information about our company, careers and Total Compensation, visit www.thig.com/careers

 Tower Hill Insurance Group, LLC is an equal opportunity employer.

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