TEMPORARY Customer Service Representative - Tallahassee

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA, were dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do.

Whether youre looking for an internship, or positions from entry-level through to executive management, talk to NGA and discover what A World of Opportunity can mean for you.

***TEMPORARY Customer Service Representative****Pay is $11.

50/hr40 hours a week!MUST be able to work an 8 hour shift between the hours of 8AM and 6 PM Monday through FridayThis is supporting our client during Open Enrollment - it is temporary with the possibility of going longer.

This role is the initial customer contact for our Human Resources Outsourcing (HRO) customers.

This vital role will interface with customers via inbound calls and/or outbound calls for the purpose of resolving routine problems and/or provide services.

Key of the role include: Call/Email/Case/Chat ResolutionSimple information inquiriesDispatching tickets when unable to resolve within groupData input that can be done as 1st contact resolution (real-time communication channel)Answer and greet customers calls in a courteous, friendly and professional manner using NGA HR policies, procedures and/or practices.

Listen attentively to customer needs/concerns; demonstrate empathy.

Clarify customer requirements; probe for and confirm understanding of and/or problem as the first contact resolution.

Confirm customer understanding of the solution and provide additional customer assistance/education, as needed.

Prepare and complete accurate work and update customer ticket/file via system.

Conduct correspondence with customers and team members.

Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests.

Effectively transfer misdirected customer requests to the appropriate party.

Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

Participate in activities designed to improve customer satisfaction and business performance.

Occasionally use decision-support tools to answer complex questions or to verify subject matter details.

Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.

Offer solutions to issues that are often non-standard/non-routine and require some clarification.

Maintain a broad knowledge of NGA HRs services (HR Administration, Talent Administration etc.

)Activities involve different and unrelated processes and methods.

The decision regarding what needs to be done depends on the analysis of the subject, phase or issues involved and a chosen course of action may have to be selected from many alternatives.

Unusual or complex situations and problem solving are deferred to higher levels for approval prior to implementation.

Direction is provided on assignments with incumbent determining appropriate use of established methods, tasks and priority.

Some scope in determining priority or approach to work in absence of established procedures but guidance is readily available and required prior to taking any special action or exception.

Required Education and Experience High School diploma or equivalent1 - 2 years relevant experienceProficient with Microsoft office software and computer technologyAbility to demonstrate excellent customer service/support skillsAbility to demonstrate excellent written and oral communication skillsMust be comfortable working in a performance-based and structured environment while demonstrating high ethical standardsMust have organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner Additional Preferred Education and Experience Graduates welcome to applyA background in commerce would be desirable.

Willingness to rotate shifts, as neededAbility to collaborate and work in a team environment, as well as, work independently and make sound decisions2 years Technical Support Administration experience Key Competencies and Description Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills.

Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.

Has a positive sense of humor & outlook.

Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.

Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities.

Be Client Centric - Actively responds to meeting the expectations and of internal and external clients.

Ensure a balanced approach between client and NGA priorities.

Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success.

Sets individual priorities, goals, utilizes tools & technologies to act fast to achieve maximum personal productivity NGA Human Resources is a global leader in helping organizations transform their business-critical HR operations to deliver more effective and efficient people-critical services.

We help our clients become better employers through smarter, more streamlined business processes to save money, manage employee life cycles and support globally connected, agile organizations.

This is how NGA makes HR work.

What sets us apart is The NGA Advantage.

Its a combination of deep HR experience and insight, advanced technology platforms and applications and a global portfolio of flexible service delivery options.

Our Values One Team: Ours is an interactive environment.

We celebrate our diversity and recognize the strength of what we can achieve as a united team.

Innovation: We are a creative and resourceful organization.

We have a talent for looking at things differently and are passionate about bringing new ideas to life.

Speed: Our energy and focus means that we always deliver quality, quickly and efficientlyResponsibility: We can count on each other.

We personally take responsibility for delivering on our promises.

We trust our colleagues to do the same.

Excellence: We are committed to excellence.

Our internal and external customers are at the heart of everything we do and we strive to over-achieve.

NorthgateArinso, Inc.

(NGA HR) provides equal employee opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, NGA HR complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.

Please note that this is not designed to cover or contain a comprehensive listi