Customer Service Representative

Jacksonville, Florida
Jun 14, 2018
Aug 13, 2018
Description About Merchants Metals.

Merchants Metals is one of the largest manufacturers and distributors of fence systems in the nation with 38 distribution locations and 4 manufacturing facilities, and has been the contractor s and architect s source of quality fencing and accessories for over 60 years.

Our complete line of products includes perimeter security solutions for industrial, commercial and residential applications.

We offer highly competitive compensation and comprehensive benefits, but the real draw of a career with Merchants Metals is the opportunity to join an organization that strives to be a market leader through full commitment to its people and products.

Believe in taking care of your customers? So do we .


As a Merchants Metals Inside Sales / Customer Service Representative, you will enjoy prospecting, developing and maintaining accounts with fencing clients - new and existing.

You will promote and generate sales of fencing materials from an inside sales environment while providing superior customer service.


This is responsible for receiving and processing requests directly from customers and outsides sales personnel (via, telephone, fax, and mail).

Sustain a working technical knowledge of all available Merchants Metals products, generate price quotations in a timely manner.

Plan and implement telemarketing and prospecting objectives.

Develop and grow outbound call list and territory.

Coordinates delivery and pick-up of customer orders.

Assist customer with product questions, quotes, ordering, order tracking, complaints and issues with a sense of urgency.

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