Customer Service Representative - Western

Employer
Rentokil
Location
Pensacola, Florida
Salary
Open
Posted
Jun 14, 2018
Closes
Jun 14, 2018
Ref
5516647491#FL--J2CBackfill.3
Industry
Retail
We expect our Customer Service Representatives to: Maintain good customer relations both on the phone.

Gather information from customers to help identify and solve problems.

Confirm, schedule and re-schedule services for the customer.

Schedule service appointments for new and existing customers.

Answer billing questions.

Manage inbound customer contacts via chat and email.

Complete general clerical duties as assigned.

Work as a team with Service and Sales.

Sell the value of our services and suggest upgrades to service.

Smile while talking on the phone.

Additional Information Successful Customer Service Representatives will: Have excellent listening and communication skills.

Have a pleasant phone voice and ability to clearly speak and be understood on the phone.

Be comfortable using Email, Word, Excel while using proper sentence structure, grammar, and punctuation.

Demonstrate mulit-task skills to enter accurate data and type while speaking with customers.

Have the ability to type 45 WPM.

Remain calm and able to work under pressure when busy and help other team members.

Self manage daily tasks and workload.

Show a high level of personal organizational skills.

Balance customer demands with Service and Sales team requests.

Must be available to work between the hours of: 7:00 AM - 9:00 PM (Monday-Saturday).

We are Proudly an Equal Opportunity Employer! EOE AA M/F/Vet/Disability Link to Federal employment poster: eeoc.

gov/employers/upload/eeoc_self_print_poster.

pdf Pay Transparency Nondiscrimination Provision dol.

gov/ofccp/pdf/pay-transp_formattedESQA508c.

pdf

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