Customer Service/Permit Rep - Permits

Employer
Landstar System
Location
Jacksonville, Florida
Salary
Open
Posted
Jun 14, 2018
Closes
Jun 14, 2018
Ref
5547236662#FL--J2CBackfill.2
Industry
Retail
SUMMARYTo handle Business Capacity Owner (BCO) and agent issues regarding state requirements, PrePass devices, permits and other regulatory for which the department is responsible.

Representatives will prepare, issue and send required items for all equipment leased to Landstar.

ESSENTIAL DUTIES AND include the following.

Issue all required renewal permits timely and accurately.

Verify equipment information is entered correctly and issue all required permit packages.

Issue Pre-Pass devices to new and existing BCOs.

Submit service failure issues to Pre-Pass for resolution and follow up with BCO.

Respond to phone call inquiries from contractors, drivers, agents and recruiters regarding regulatory and charges for permits, plates and transponders.

Assist with inventory, preparing new lease packages and department mailings.

Process orders with Comdata for temporary trip and fuel permits as requested.

Generate UPS labels and verify addresses and ship permit packages.

Record and process the returned Landstar property on cancelled tractors.

SUPERVISORY RESPONSIBILITIES.

This job has no supervisory responsibilities.

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED SKILLS.

Data entry skills 88+ kpm.

Typing skills 30 words per minute, preferred.

Working knowledge of Word and Excel, required.

Access and iSeries 400, preferred .

Permit knowledge, helpful.

Customer service experience, required.

Good communication skills, required .

Must be a flexible individual with a strong commitment to quality.

Ability to meet deadlines and work well under pressure.

Must be able to work 9 am to 6 pm work schedule.

EDUCATION and/or EXPERIENCE.

Minimum Education: High school diploma or general education degree (GED).

Minimum Experience: One year experience and/or training in a service environment.

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