Bilingual Customer Service Representative - Tallahassee, FL

Employer
DXC Technology
Location
Tallahassee, Florida
Salary
Open
Posted
Jun 14, 2018
Closes
Jun 14, 2018
Ref
5465949578#FL--J2CBackfill.3
Industry
Retail
Job Description:Required skills: Bilingual (English/Spanish) - both written and verbal communication is required.

Experience in a customer service related role with high volume of transactions.

Excellent communication skills are essential.

Must be able to give and receive correct information, explain difficult information, and maintain a customer service attitude to all levels of users.

Excellent customer service skills such as developed phone skills, customer relationship management, multi-tasking etc.

Strong problem solving/analytical skills, detail oriented.

Self-motivated with strong organizational/prioritization skills and ability to multi-task with close attention to detail.

Must be able to organize and manage workload efficiently and prioritize projects with minimal supervision.

Strong interpersonal skills, including customer relationship skills in conjunction with the ability to work well in a team environment as well as to work independently and assume responsibility.

Strong organization skills and an ability to multitask to meet multiple deadlines in short time frames.

Preference given to: In depth understanding of Electronic Data Interchange (EDI).

Knowledge of EDI testing tools such as Ramp Manager.

Understanding of ANSI X12 transactions including 270/271, 276, 278, 820, 835, and 837 transactions.

Additional skills: Proficient in Microsoft Office suite including Word, Excel, Visio and PowerPoint.

Advanced use of text editors; Textpad, ultraedit or another text editor.

Proficient in a CRM system.

The ability to work efficiently in a fast-paced, high-volume environment.

Excellent customer service skills such as developed phone skills, customer relationship management, multi-tasking etc.

Strong problem solving/analytical skills, detail oriented.

Self-motivated with strong organizational/prioritization skills and ability to multi-task with close attention to detail.

Must be able to organize and manage workload efficiently and prioritize projects with minimal supervision.

Strong interpersonal skills, including customer relationship skills in conjunction with the ability to work well in a team environment as well as to work independently and assume responsibility.

Strong organization skills and an ability to multitask to meet multiple deadlines in short time frames.

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